How do I show the catalog item variables on the RITM form?

[falguni_jaitly]

Hi,

How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.

[Jaspal Singh]

There will be a corresponding field Parent item for sc_item_option_mtom  table

while for question_answer Table sys_id field the sys_id of record created.

[falguni_jaitly]

There is no record as such.

[Jaspal Singh · Accepted solution]

Seems there is no variable record itself created & thus it does not show up. Can you check if there are some errors during submit. Do an inspect element for the same & check for browser console for errors.