We had configured the SMTP mailbox, with connection security as "START TLS". The same was working for the past few months perfectly until 30-May-2020. Since 30-May-2020, the connection between ServiceNow and SMTP server fails, and throws a message si...
I am running a fix script to update several million CI records. We are tracking the time it takes for the script to run and complete. Can I expect the performance (script execution speed, time taken to complete etc.) in PRD to be any different than i...
Hi All, I have a working script shown below that connects one service now instance from another via REST API. It is running okay with using basic authentication, but when I try to use OAuth 2.0, that is where the issue is. Can anyone point out my m...
I wanted to know if you could restrict access to the <instance_name>/stats.do URL. Visibility of the module in the navigation is restricted to admins; however, users can still type stats.do in the URL and access the page. How can I go about preventin...
Hello! Need assistance on the Subscription & Notification Preference OOB widget. We are wanting to change the Knowledge Article display name to the KB article's short description. Can anyone tell me where and how to accomplish this? Thanks!
How do I cancel a scheduled import that is currently running?
We have recently setup SSO with adfs and were experiencing an issue getting the authentication to pass through. When visiting instance.service-now.com, it would take you to our adfs portal where you could put in your credentials. After you entered in...
Was just wondering if it's possible somehow to pull in a System Property and use it in the CSS variables field on a Theme record: So instead of "hardcoding" the primary color with "$navbar-inverse-bg: #293e40 !default;", can the value be pulled ...
I'm looking for any documentation on the intended use of Suggested Relationships. With the introduction of CSDM, we now have information available to us on the use of Relationships. There is a section on it in the CSDM Whitepaper: However, this overv...
I want to add a List Action on subtasks that allows a person to send a reminder type notification to the Assigned To person to work on their assigned subtask. I don't want to capture any event parameters or anything like that. I just want a person (t...
Hello, We have a requirement to ensure that orphaned CI relationships are managed. The OOB health metrics are capable of detecting orphaned CI relationships; however, there does not appear to be a way to create a CMDB Remediation record for these. ...
I'm trying to upgrade one of the apps we installed from the store, but when I go to the "All Applications" page, I get this message and the screen refreshes itself every 10-15 seconds: The update set it is referencing has been committed. It is a...
In our ServiceNow development environment I added a new column to our Change Request table called Rally Defect. It is a string field max 40 not mandatory and does not specify a choice list or a default value. In the development environment the field ...
Hi All, I am a bit stucked in mail notifcation. I have a notification that send email to people when someone initiates transaction from UI action. >I was solving using the 'event creator ' checkbox , strangely it dont work.. (Event triggered notifica...
Hello, I customized my own Catalog item using Item Designer and I noticed the Process Engine tab is missing. How do I get the Process Engine tab to show up? I need it so I can identify which flow it should trigger when this Catalog item is execute...
