We recently upgraded to Orlando. We now have a problem with external users not being able to open knowledge article attachments. After some debugging, I found the ACLs that needed to have the external role added for the users to view the attachment...
Hello, I am trying to export multiple ( 7 to be exact) form sections. I need to have them as a backup when I do my upgrade. How can I do this without missing any content within them? When I export the "Form Section", it misses the "Section Elements",...
Is it possible with a numbered list to continue numbering after a picture is inserted when creating an article?I have some pictures that I wanted to insert between steps, but it reset the numbers after each picture back to . 1
HiI have a variable set that includes a Line Manager field. This Variable is a reference field, looking at the sys_user table. I would like to be able to filter the results returned in the reference field based on the logged in User's current departm...
Dear Team, We have created multiple knowledge articles in servicenow. We are now facing a strange problem where the images in the article could not seen when an enduser opens the article from the portal. Instead of the images, we could see "image ...
I'm getting a very strange issue when building a custom task in ServiceNow flow designer. As you can see in the picture below the variable incident is empty at run time when it's being used for the notification step. But the notification variable is...
Hi, I am facing an issue in PROD instance, I have deactivated outbound email configurations But it saved my user name in glide.email.test.user property then I cleared it But it still Displaying the same value. whereas it doesn't have any value saved ...
I am working on creating a new survey. I never created a survey before and learning. When I look survey->view surveys, I see "Assessment Metry Types" with a list of surveys. How do I test those existing to see the form? Unlike catalog items, I don'...
I have a UI page with date time field as below: <div class="form-group is-required row"> <label for="apt_date" class="control-label col-sm-3" style="text-align:right" id="aptdate_label"> <span class="required-marker"></span>${gs.getMessage('Appointme...
Field Attributes not working in Agent workspace. For example caller_id field on incident form has ref_contributions=vip_icon;Set_Customer_to_Current_User;show_customer_computers. Which shows the caller/customer is a VIP, set me as caller, show my com...
I want open a link in new tab when I click on UI Action .Can anyone please help.
When creating service catalogs - the record producers, I usually create the variables. Most often than not I don’t map them to any field. All the information from the different variables are copied directly into the description field. Is it better...
Hi Guys,We created an export set for exporting a set of data via an MID server. However, the client is requesting for the header row of the csv (the row which contains name of the fields) want it to be truncated. Is there a way we could achieve this ...
Hello AllThis issue has 'sort of' been approached by other Community members, but I'm looking for opinions/advice on implementing Service Catalog items.Scenario:1 - User submits a Request that has one RITM and 3 Tasks2 - 3 Tasks have 3 different reso...
Is it possible to preserve plugins after a clone to easily reapply the plugins to non-prods? Thank you!