Hi, Getting below error after submit the catalog request through portal. Is there is any work around to resolve this? Error: There is a java script console error in your browser GlideAjax.getXMLWait is no longer supported Thanks Srini
We have a user who does not get a search return for a global search with certain reference types. But, when other users with the same access do the same search, they do get search returns. The user has the same role which is needed to use global...
Hi all, By default if you use "orderby" in a choice field the sort is done by the actual value of that choice field as defined in the choice table. There are times where the choice value is a numeric / integer but the actual choice Label is characte...
POST Method Content Body Configuration in Rest Message for Target Instance ----------------------------------------------------------------------------------------------------------- myPostMethod content {"caller_id":"${caller}","short_description":...
Is there a way to select a variable from the form in "Users/Groups in fields" field under Notifications?
Creating ATF Test cases for one Catalog item, In "Set Variable values" I want to take choices from drop down variable, But am unable to select through ATf, manually i can achieve this. why this is happening through Atf, There is a "Onload' Client scr...
Hi Expert, user case is need to popup the Request number based on current logged in user's assignment group which are associated with the RITM I need to combine the script include with the existing reference qualifier. Please let me know how I can ac...
Hi, I built a simple report that lists all users that fit a certain criteria, and put that report on a dashboard. I'd like to be able to filter the users by group, so for example, if I select "group A" in a filter, I only need to see users that are m...
Using AES I created a NEW workspace experience on an OLD Application in our system. I'm leveraging the UI lists to display the requests from the OLD app and adding a UI Action to open the Service Portal for the existing application. Referencing As...
In time card(time_card) table, one user can have multiple time card for a week. I want them to sum up the value, (like 2 record of a user for a week, monday of first record and second record will summ), and will populate into new record(time card rol...
I create a few new links in Agent Workspace and I circled the columns that appear. My question is - where do I go to change these columns? I went to the table in the frameset and there's only one list view named Case and the fields are much different...
Hello Community, We were contacted about an over-allocation in the subscription for custom tables "($0 ACV) Grandfathered Custom Tables". And indeed, two deprecated custom applications created those tables. And so the applications were uninstalled. T...
Hi,all I would like to know How to change the color of a field under certain conditions. If the value 2 exceeds the value 1, I want to set the color of any field to change. (If the VALUE2 is 1000,and VALUE1 is 500,than Additional comments (Customer v...
Hello, I need to force a custom view on an incident form present on service portal. What are the best options of achieving this? If possible, pls provide solution with an example. Thanks
We have a portal created using Content management System, on which there's a work order table. I'm not able to see the filter icon on the list view of the table when i impersonate a non-itil roled user, however the filter appears for other tables lik...
