how to add newly created stage set to workflow ?
how to add newly created stage set to workflow ?
Forum Posts
Resolved! We want to turn off Interceptor for Change Requests
We would like to turn off Interceptor Form for the Change Request. I tried turning off the Options, but then a blank page pops up. How can I remove the page from being triggered?
Resolved! Should import set transform map update all Coalesce target records?
So i did searching around docs & community and couldnt resolve this question: is it expected that during a transform map, all target records that the coalesce field matches will be updated? example: doing an import test against hardware assets (alm...
Resolved! Inline editing in lists of agent workspace
Is inline editing in lists enabled for agent workspace? Can we edit cells from the list view of agent workspace?
How to display a variable's label instead of its value on submitted record producer?
We have a record producer in the Service Catalog in our Service Portal. The record producer contains a couple of variables that dynamically retrieve their data from the sys_choice_list table via a script. When we view the submitted the form (we'r...
Resolved! Cannot delete flow variable
Hi I am using the Flow Designer to create a flow, but I cannot delete a flow variable.I deleted a flow variable and saved it, but when I reopen it, it is back.Can you please tell me how to delete it? ・How to Reproduce Create flow A, and create flow...
Resolved! Error when I try to connect to a rest api
Hi experts, When trying to connect with a specific Rest API I'm getting the following return: Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - Unt...
Resolved! Is there a way to remove the Date & Username from a journal field in a list view?
Is there a way to remove the Date & Username from a journal field in a list view? I am creating a way for users to submit a hand written report, and using the journal field provides.. well the journal function. But when looking at the list view, wha...
How do you turn on the ITSM mobile agent app?
I'm not sure what I am missing- For Cases and FSM, I've installed the mobile plugin and it works as-is as soon as the plugin is activated and you log in to the app with a roled user. For ITSM, I installed the mobile plugin yesterday and tried to sign...
Resolved! How to find Info Message?
OK. This is downright embarrassing! But I can NOT figure out where this blue message is coming from... What in the world am I missing? I have tried the following: Global Search (Hourglass at top right of any page)Code Search (Global)Business Rule...
Resolved! Is it possible to store the files attached in the service catalog in the columns of the table?
Hi, Is it possible to store the files attached in the service catalog in the columns of the table? I want to store the file attached in the service catalog in the table. Thanks.
Resolved! Preventing Knowledge Article Approval Requests being created for/issued to ownership group members
As part of our knowledge management, we make use of ownership groups - so, many of our articles are associated with an ownership group. We have our article workflow set to 'Instant Publish' on the relevant knowledge bases. We are finding, however, th...
Enable debug logging for global scope script include
Hi, how can I see log entries created via "gs.debug()" in a script include in global scope? If I do that in a custom application, I can see the output in System Logs -> All, but for global scope objects, this doesn't seem to work. I already tried to ...
Customize TinyMCE styling
Hi, Is there a way to change the Heading and Paragraph settings for TinyMCE? E.g. Font type, size, bold. Thanks, Jar
Resolved! Flow Designer - Create or Update CI Record Question
I'm created a Catalog Item to allow IT to create or update CIs. Using Flow Designer I'm getting the catalog variables from my Catalog Item "CMDB Administration & then mapping the fields on the cmdb_ci table to the questions from the Catalog Item. But...
