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09-02-2020 04:26 AM
Hi,
How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.
Solved! Go to Solution.

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09-02-2020 08:40 AM
Seems there is no variable record itself created & thus it does not show up. Can you check if there are some errors during submit. Do an inspect element for the same & check for browser console for errors.
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09-02-2020 04:56 AM
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09-02-2020 04:59 AM
Hi,
is this happening for all RITMs or for particular catalog item
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-02-2020 05:02 AM
This is happening to 2-3 catalogs which share the same workflow.
I tried that as well but the slush bucket has no option as variable editor.
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09-02-2020 05:12 AM
Did you check what shows up when you configure form layout for RITM other than those 2 to 3 catalog items?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-02-2020 05:28 AM