How do I show the catalog item variables on the RITM form?

falguni_jaitly
Mega Expert

Hi,

How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.

1 ACCEPTED SOLUTION

Seems there is no variable record itself created & thus it does not show up. Can you check if there are some errors during submit. Do an inspect element for the same & check for browser console for errors.

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27 REPLIES 27

Hi,

go to RITM form

1) configure form layout

2) Add the variable editor from the available to selected if not already present

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

is this happening for all RITMs or for particular catalog item

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This is happening to 2-3 catalogs which share the same workflow. 

I tried that as well but the slush bucket has no option as variable editor.

find_real_file.png

@falguni.jaitly 

Did you check what shows up when you configure form layout for RITM other than those 2 to 3 catalog items?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes I did. It shows the same slush bucket for all other catalog items. Means those also doesn't show variable editor.

find_real_file.png