How do I show the catalog item variables on the RITM form?

[falguni_jaitly]

Hi,

How do I populate catalog variables on the RITM? I tried it by checking the Global checkbox on variables form to true but it isn't working. The variables tab is still empty.

[Vishakha]

Hi Falguni,

Check below article:

Variables are not getting populated on RITM for any catalog item

Symptoms

Variables are not getting populated on RITM for any catalog item

Release

All releases

Cause

The Dictionary Entry "Value" on the table Options [sc_item_option] might have been customized. For example, the "Calculated" option is selected and there is a custom script added to the "Calculation" field.

Because of the customization on the Dictionary Entry "Value" on the table Options [sc_item_option], values of variables could not be saved successfully on RITM record after RITM record is created.

Resolution

In order to resolve the issue, please review the Dictionary Entry "Value" on the table Options [sc_item_option] and revert it back to its OOB version.

If it helps then please mark my answer Correct and Helpful.

Vishakha

[falguni_jaitly]

Hi Vishakha, the dictionary entry "Value" on the table option doesn't have any default value.

[Jaspal Singh]

Hi Falguni,

Seems an issue with Form view.

Can you check the same one. In addition, also try opening the Form in Form Designer view & try checking for Variable Editor there.

[falguni_jaitly]

Hello Jaspal, I just did that. I can see the variable editor in the form design but not on the RITM and TASK.

[Jaspal Singh]

Just to confirm. Variable Editor tab itself does not appear or tab appears but without any variable details.