How do I unretire a Knowledge Base article back to its Published state?

[giangpham]

Hi,

I just retired some Knowledge Base article but now I need them again. Is there a way to pull it out of retirement and put it back to its Published state in workflow? In other word, how do I bring back retired knowledge base?

Thanks

[giangpham]

I am using Fuji with admin access.

[Andrii]

Hi,

This is really depends on your knowledge workflow and your knowledge version. Are you using OOTB functionality? What ServiceNow release do you use?

[giangpham]

Hi,

I am using OOTB functionality on Fuji with Admin role.

[KB15]

I could be wrong but from what I can see running Fuji (it's no different in Geneva) you should have two options:

1) Change your access control for the workflow field so that admins have edit rights directly on the field. (Not 100% sure which ACL it would be)

2) Create a workflow to unretire the article which will basically do the same as option 1 but it could be a formalized process with approvals/review or just a simple workflow change.

I wouldn't be sure how to script the UI action for either option. I'm interested in trying to do the same. There are times that I've clicked on Retire instead of Update.

[britt_champeau]

Hi -

You could create a UI Action to restart the workflow, but it sounds like you just want to put it right back into a workflow state of Published without having to worry about going through the workflow.   I'd edit the kb_knowledge.workflow_state ACL to give admins/ knowledge_admins access to the workflow state dropdown.  

However, if what you're looking for is a consistent method of re-publishing content that has been retired, and you do want to use a workflow of some kind, I think the easiest thing is to create a UI Action to put the article back in the workflow state a new article defaults to when you create it. In most instances, and out-of-box, this workflow state is Draft. Generally workflow conditions are associated with the state, as they are oob, and you should be able to go through the full workflow like it's a new article.

Thanks!

Britt