How do we merge duplicate users following integration with SSO in MS Azure

[Rob C]

We have just moved to single sign on for servicenow for our users. In doing this we have different usernames on the Azure accounts which use the email address not our original AD usernames. We now have duplicated users in ServiceNow and need a way to merge the users together and then subsequently avoid creating new users on update.

thanks in advance

[Jeff Currier]

Yes, only one entry with the same user ID is allowed.  I am not aware of a way to link accounts, but it may exist.  If not, I think you will need to pick one of the two.  You most likely need to determine which has the more important or current history, like open requests, etc