Forum Posts
Dynamic encoded query on 'opened_by' field from Incident table in before business rule not working
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...
Service Now adaptive authentication and OAuth
We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....
Resolved! $sp.getStream() not returning all entries
I have a customized ticket conversation widget on the case table. I get the entries using the line data.stream = $sp.getStream(data.table, data.sys_id); The internal servicenow UI shows the case has 102 Comments (client visible) entries order desc on...
Resolved! Redirect users without ITIL role to Service Portal
Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Resolved! Why am I being redirected to App Engine Studio from my instance?
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
UI Action that triggers Flow with user input as well as the current RITM sys_id
Its been a while since I've messed with UI pages and UI actions, but my goal is clear I have a UI action that shows a UI pageThis UI page is meant to take user input, then trigger a Flow Designer flow Flow inputs are:The current Requested Item sys_id...
Resolved! ATF: steps(SYS_ID of previous step) evaluates to undefined
Hi all, I am creating an end to end ATF test case where the user is submitting a laptop request, the request gets approved and fulfilled. I have a step where I am retrieving a system value using the 'run server script' test step. here, I want to kn...
Microsoft Sharepoint Spoke: Auto-Renew Sharepoint Graph OAuth Access Token?
Hi! So, we've installed the Microsoft Sharepoint Spoke in our San Diego instance, and have configured SharePoint Online and SharePoint Graph tenants/applications/etc. per the documentation instructions starting here: Configure Microsoft SharePoint ap...
Resolved! Chart Background
We recently upgraded to Vancouver and noticed that all the charts have a black background. How can we change it to white by default for all charts/reports?
Inbound API to download and upload large files
I have a requirement where I need to provide two endpoints: 1 - Endpoint that receives the sys_id of an attachment. Using this endpoint, the user will download the attachment.2 - Endpoint that receives sys_id and table name of target record and a fil...
Customizing My approvals in Mobile views
The pictures shows the mobile views for approvals.Clicking on show record in approval for gives information(short description, quantity) about the request.Is there anyway to make all the details like (short description, quantity)appear underneath o...
Resolved! How can I make gauges (sys_gauge) records of type list available on the dashboard?
The out of the box (OOTB) ITIL home page contains the My Work gauge. This is a gauge with a type of list. There are other list gauges as well in the sys_gauge table. However, when I go to add the gauge to a home page or dashboard, only Count and Ther...
Do we need any licenses for Integration HUB ETL?
Do we need any licenses for Integration HUB ETL?
Resolved! Get Request Sys Id in On Submit Catalog Client Script
Hey,is it possible to get the request id which a catalog item creates? I need the information in a catalog client script. I want to redirect within an on submit catalog client script and need the request sys id for the url Thanks!