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Resolved! Report to include incidents, tasks, and requests

Instead of separate reports for task, incidents, and requests, can I: View all this data in a single report for a specific assignment group? Report on a specific assignment group and filter the data I am looking for? Thank you

TB1 by Tera Contributor
  • 3057 Views
  • 6 replies
  • 3 helpfuls

Evaluate Current Logged in User in ACL

Hello I am trying to write a acl where the Current logged in user can only read the records if their department has a district code of "FLO". The field would be user.department.u_district. How can I evaluate if that is true in a ACL?

Nic Omaha by Tera Guru
  • 2447 Views
  • 1 replies
  • 0 helpfuls

Timeouts for widgets in a dashboard.

I can't seem to find anything on configuring timeouts for widgets within a dashboard. I have a report that works, but just takes longer to run that the timeout established for a widget on a dashboard. Is there a way to configure timeouts?

gregm3 by Giga Contributor
  • 2901 Views
  • 2 replies
  • 0 helpfuls

Send JSON Payload through flow designer

Hi Team, Working on one Integration to send JSON payload to 3rd Party tool through flow designer. I have created an action comprising of Inputs and Output parameters with script to call REST message. But, the input parameters mentioned in flow design...

Shalaka by Tera Contributor
  • 3379 Views
  • 4 replies
  • 0 helpfuls

Resolved! Non-ITIL users can't see email addresses

I have some catalog items that are a reference field to the sys_user table.   When I fill out the field I can see the persons name and email address.   However, non itil users type in that field they only see a persons name.   We recently had a case ...