How do you delete form views so you can start over?

[e_wilber]

Something is really wrong with one of our form views in our domain separated environment.

When I right-click and click Form Layout, it does not show me any fields that actually exist on a table. All it shows in the list is the splits, ends, etc but all the fields are missing. There's at least 50 fields on this table that I can see when I go into the Form Designer to make changes.

ServiceNow told me the form designer is not supported in domains separated environments and when I use it, issues do pop up all over the place. How do I fix this so I can see all the fields in the form layout tool?

[Ankur Bawiskar]

Hi Wilber,

If you want to delete the view you can go to "sys_ui_view.LIST" and check and delete accordingly.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Priyanka136]

Hi e.wilber,

If you Want to delete the View, then go to Navigate - System UI - Views.

But If you want to get those fields you must try this.

1. Navigate to Forms.
2. Filter for the wanted Table and View that are showing the form sections visibility issue.
3. Click on the Table name to open the form sections definitions.
4. Click on the Position number to drill down on the individual Form Section detail.
5. Point to the reference icon on the Sys UI section field.
6. If it states None Available, delete that one or restore it to the wanted section, if known. For example, from a sibling instance. This can be done by clicking on the magnifying lens and picking the wanted form section from the related list.
   
   Right-clicking and selecting Show XML also helps determine if the referenced form section is valid, showing an existing sys_id. For example:
   
   <sys_ui_form display_value="incident">991f87290a0006414b6521d3fa9b4176</sys_ui_form><sys_ui_section display_value="Notes">991f88d20a00064127420bc37824d385</sys_ui_section>
   
   If the referenced form section sys_id is unknown or missing, find the parent form section sys_id and compare the same record within a sibling instance, when available.
   
   
7. Flush the instance cache.

Make it Correct and Helpful, if it works.

Warm Regards,

Priyanka

www.dxsherpa.com

[e_wilber]

Hi Priyanka,

I have tried this but unfortunately the #5 and #6 doesn't work because the UI section is not showing that the record isn't found. I do think it is is linking to the wrong UI section though.

I am on TOP/SUB and it's linking to a UI section on GLOBAL. Should it be linking to a section on TOP/SUB since that's where the form itself is?

[Priyanka136]

Hi e.wilber,

Ok, I will work on that, it works so make it correct or helpful....

Warm Regards,

 Priyanka

www.dxsherpa.com