Zip Attachment with Password using script
Is there a way to zip all attachment with password before sending the email notification. any useful script can use to achieve this requirement
Forum Posts
Resolved! Order Guide Next Button Issue
Looking for advice. We use order guides and users typically click Next to get the variables to expand. Doing this causes an error message to display saying variables are missing data, which is a bad user experience since they have not filled out the ...
SN Utils "Show Technical Names on page load" setting not working
Hi all, I know this might not be the right forum, but I'll take a chance since I don't know where else to ask this. Also tagging @Arnoud Kooi @Arnoud Kooi in hopes of getting some super-help. The setting ""Show Technical names on page load" has stopp...
Resolved! Filters on the Approvers List Section
The box displays all the users. I wish to filter out only Active users may be some more conditions. Can someone help me understand where can i make the changes so that the filters are applied by default? Thank you for your time. Cheers
Resolved! Link to Assignment Group
Is there a way to provide a link for opening an incident to a specific assignment group?
Resolved! Make assigned to mandatory when state changes to Closed Complete in List view
Hi All, I want to make assigned to mandatory when state changes to Closed Complete in List view.I have created a client script onCellEdit. Field- stateI added the logic if State is Closed Complete and Assigned to or Assignment group is empty then it ...
Survey Follow-up Response
I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
How to create/design templates for Knowledge articles
I am needing to know the best way to create/design templates for Knowledge articles. Currently, we are designing templates using HTML in the text field. We are wanting a method of adding a field to a template and that field appear on all templates. I...
Resolved! [Flow Designer] How can i rename the internal name of one flow/subflow
Hello, I don't find any documentation about the way to rename the internal name of a flow. I have changed the label of my flow and now the internal name is not appropriate. As it is a new flow i would like to rename it before used his internal name i...
Database View on cmdb_rel_ci
Very simply, I am trying to create a report/view of any server (cmdb_ci_server) that is not a child in (cmdb_rel_ci). Everything I've tried keeps returning the same set of servers which actually are children to some other parent.
Resolved! Add filtered list to Favorites in San Diego Polaris UI
Prior to upgrading to San Diego, I could add a filtered list to my Favorites by dragging the right-most condition of the filter into the left-nav bar. After adding it my favorites, I could click the pencil icon at the bottom of the left-nav and chang...
Disable accessing serviceportal in mobile browser
Hi All,Kindly let me know how to disable accessing service portal (/sp) in mobile browser. Thanks in advance
When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user? Will there
When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user without chan...
Resolved! "Requested For" variable type with "Enable also requested for" checked doesn't seem to be working in the Platform Service Catalog? Why?
I am using a variable that is of type "Requested For" and I have the "Enable also request for" checked in the type specification. This works fine in the Service Portal, meaning that when I click the multiple users icon at the end of the variable fie...
How to get a monospaced font for INCs and SCTASKs
My apologies if this is a known question but I searched and couldn't find anything specific. I work primarily on unix servers and produce a lot of data that looks good only with a monospaced font. I would like to be able to paste that monospaced font...
