Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here? E.g.: Thanks!
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
Hello Everybody, I want to know if there's a way to force changes to an Update Set built in Scoped applications. I got this code to use in Background Scprit //Query for the recordvar rec = new GlideRecord('sys_ui_section');rec.get('116b367b6feecf40...
Hi All, I am stuck in one code. I have created a inbound email action for creating request.Users who are in user table and contact table for them request is creating but users who are not in the servicenow for them also request should create. For out...
I was trying to export all data from a table and was trying to find out how to get data that is linked through a URL within the table. The link opens a UI within ServiceNow which contains additional data fields. When exported to CSV, only the text f...
Hi , Our Service Desk should be able to reset the password of all the user, in order to validate the identity of the users calling they need to validate the answers the user had given to the security questions from the enrollment processDue to differ...
How do I create a Net Promoter Score Survey? And also have it calculate the score? Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale. https://docs.servic...
The incidents opened/created date always show in the system timezone (asia)even though the timezone in the user record in user table and in the user profile(self service ) view is Europe /London. Any idea how can this be sorted
After when I create field with type is date time.I want customize this field. I don't want the user to be able to select on Saturdays and Sundays. It will readonlyHow to customize date picker?
For some roles in GRC scope, after login, the homepage that loads is the Service Operations Workspace, despite not setting it up with access to those roles. The link is '/now/sow/home' as the homepage. I have attached a screenshot as well. What could...
Hello Team-We have users with multiple locations like UK, Australia, India etc., our user table is updated for the users with their respective time zone and my system default is US/Eastern. Issue is:The users preference setting is changing to system ...
Hello - In my Onboarding catalog item, I have a start_date variable that is auto-populated from an email from Workday.That start_date variable field value appears as mm/dd/yyyy (shown here): I have a script in the workflow (Workflow Editor) for each ...
I have a sysId and a table passed to the record page which renders a viewport component. The problem is that my viewport component doesn't have access to those props. When I pass @context.props.sysId and @component.props.table to the glide form data ...
Currently, about 450 reports are shared with users with itil role. I have a requirement to add an additional role so those reports will be shared with the user who has itil and this additional role. Thank you