Read only admin access
Is there any way we can introduce Read Only access across all of Servicenow
Forum Posts
Resolved! Is it possible to reset ITSM without affecting Customer Service (CSM) scope?
We've been tasked with rebuilding our ITSM related items. Incidents, Requests, Problem, Change, etc... our new VP wants everything built from scratch, and does not want our old configurations to be left on the system. However, we need to be sure we d...
How to set a default for opening URLs in a new window
When creating Knowledge the URLs always open in the ServiceNow window. This is because the URL target is set to None (use Implicit)Is there a way to set the target to 'New Window' so that the link always opens in a new window?Appreciate any help on t...
How to Attach Knowledge Base Articles in Catalog Items?
Hi, I am trying to attach certain knowledge articles below catalog items, so that the users may go through them before making a request. How can this be achieved? Thanks.
Resolved! How to display field name right to field label?
Sometimes I can see in some instructional videos on Youtube that in the forms next to the field label also the field name is printed, for example: "Application | sys_scope". How can this be achieved? Many thanks for your help!
How to re-arrange a string variable in Flow Designer
Dear All,I am handling an inbound email via Flow DesignerI set a variable called "EndDate" in flow designerThis variable is a string. I use the variable to parse a date which is in the email bodyThe parsed variable has this format: DD/MM/YYYY (for ex...
Workspace UI Action not saving
I have created a new UI Action for the workspace that changes the state of the case to closed and populate the resolved by and the resolved date but it doesn't save the record after clicking the button. Here is the code I have written: function onCli...
Resolved! No menu showing on new UI
Personal Developer system opening to new UI with no Navigation features. How do I get out of this?
Plugin installation issue + best practice?
Hi all, Just to share a unique issue that I encountered for one of the customers recently. Given that I have 2 instances:1. Test Instance: Plugin is installed2. Prod Instance: Plugin is installedBoth instances are on same version, same patch Tokyo Pa...
WF Timer Stuck and will not execute
I am running into an issue where the Workflow timer is not executing and is set to wait for 7 business days for work orders. After waiting 9+ business days the timer is still not triggering to advance the workflow to its end. I have checked the timer...
Convert Base64 encoded string to a image and insert into attachment table
Iam trying to capture image from users web cam in service portal, but facing an issue while implementing this. I got a base64 encoded string output while fetching data from canvas but when i decode and insert into attachment table , it is not parse...
Documentation for GlideLDAPUsers()?
There is an OOB UI Action Refresh from LDAP that runs this script: var ldap = new GlideLDAPUsers(); ldap.load(current.user_name.toString()); action.setRedirectURL(current); gs.addInfoMessage(gs.getMessage("Reload of LDAP data for {0} has been started...
how to copy translated version of variable sets in description of a record producer?
how to copy translated version(German language) of variable sets in description of a record producer and also excluding Variable Sets "HR Cases", "Branch Office", "HR Service Attachment" from them? I am aware that we can manually add allthe variable ...
Sequential Catalog Item Creation from Order Guide
Hello All,I have created Order Guide which contain 2 Catalog Items.I want to submit second catalog Item once 1st Catalog Item request is completed.I have single workflow associated to these 2 catalog Items which contain business logic.Currently I am ...
Sequential Catalog Items from Order Guide
Hi guys, I have a created a order guide for "New employee". This order guide have 3 items attached 1. New Account in AD2. Order PC3. Order Mail Account In order to fulfill "Order PC" and "Order Mail Account", I need to have "New Account in AD" comple...
