How do you embed a URL to a Knowledge v3 article?

[barbclark]

I am hoping this is an easy one.

While creating a new Knowledge article, I select Insert/Edit Link.       I copy in my URL and type in the requested test.       But regardless of what I pick as my selected target, absolutely nothing happens.     The space where I want the URL to appear is blank.       What am I doing incorrectly?

[servicenowkevin · Accepted solution]

I just tried in one of our instances and I may have reproduced what you're mentioning. How I reproduced it was by not highlighting/selecting any text in the article.

If you select the text in the article that you want to make a hyperlink, then click insert/edit, it should work. If you had selected the text that you wanted to make a hyper link, then I'm not sure what is causing it.

[rakesh_ravi]

Can you try go into the source view and edit the article. It would be something like this.

<a href="https://google.com" target="_blank">Your link text goes here</a>

You will need target="_blank" in case you want to open article in a new open tab else you can omit that attribute.

Let me know if you get stuck.

Hope this helps.

[barbclark]

ServiceNow Kevin - your tips made me realize that this feature works exactly opposite of what I thought or what the name of the feature (Insert) implies.           With no content in the text box yet, I selected Insert/Edit Link.   It was from there that I copied (inserted) in my URL expecting something magical to happen.              

However, to make this work.....I type in my text that I want in the text box, THEN select Insert/Edit Link and copy the URL there.       THEN it works.         So thanks.          

Rakesh - for my future reference, what is meant by source view?     Just the EDIT mode?       You sort of lost me with your explanation, but you are just referencing putting coding directly into the text?     Thanks

[servicenowkevin]

Happy to help. You may want to mark your question as answered so other communities users know if they search for something similar.