When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
Hi Community, Hope you are doing well. I am facing issue with fix script execution in prod environment. That is fix script got auto- cancelled with this message "Progress Controller was left in running state on startup" show progress workers logs...
I would like to know the steps to integrate ServiceNow with WhatsApp. If any document or reference screenshots would be helpful. If anything done on PDI let me know. What options do we have? How to do through WhatsApp Business API steps please?
In an application table when i am entering "Get Next Padded Number" into default value in dictionary for a number field i am getting an error like "Invalid Update reset to original".Please let me know how to use the auto increment feature for a numbe...
Hello, are there any guidelines for platform operation? Update plugins? Instance clone policies? Happy to send links. Best regards
The attachment icon in the ServiceNow Agent Workspace chat box appears highlighted by default in every conversation
Hi Team,Can anyone help me here How many users logged into service operations workspace need to do report.I have Navigate to ua_app_usage.LISTFilter with Application name = Agent WorkspaceBut no data appearing related to workspace.it is getting HR Wo...
We have a team that manages data certification but now that it's being moved into the CMDB workspace you need the cmdb admin role to manage data certification and attestation (which I feel is absurd). Would we need to create custom ACLs to make this...
I am using Data Stream (IntegrationHub) Data Source to import JSON data from a 3rd party site. I would like to use the response body directly as the action output, instead of creating and parsing each child item since there are many child items and s...
Have you got experience with retry mechanism starting from ServiceNow to Gitlab , when job for deployment is failing(for example when the input is not valid)?
In Service Portal, I want to add a field to my catalog item that lets users paste screenshots (Ctrl+V) and type a comment in the same area. The goal is to:1.Save the pasted image as an attachment to the record2.Save the comment to a field like Additi...
Hi, I have a Catalog Item, where as per my current organization policy requires for it to have an automated Standard Change Request created and related to the catalog item for record purpose. I have already configured an automated task for the catalo...
I'm trying to do a lookup on the alm_asset table where the warranty expiration date is 90 days from the current day, but the drop down only goes as far as tomorrow for future dates. Is there a way to get it to select a day number? Otherwise what is t...
We’re assessing whether exporting Figma design tokens (colors, typography, spacing, etc.) directly into ServiceNow Portal building speeds delivery, preserves UX consistency, and reduces re-work. Is the Figma> ServiceNow tokenization worth the effort...
Hello Team , My requirement is 1.New field to be created - Business Elapsed Duration - It should not include pause duration 2.New field to be created - Business Pause Duration -It should include pause duration and for both fields , it should exc...
