I am trying to open the "Request For" to be allowed to edit when a end user checks out in service portal. I can but its because I'm an "Admin"(at least I think, or inherited something). I have other ITIL users that need to be able to change this fiel...
Hi All, I have a quick question regarding Business Rules. There are two fields: Filter Conditions and Condition. I'm curious to know how these are evaluated: Does the system first evaluate the Filter Conditions, and if they pass, then evaluate the Co...
In picture 1, I have entered manual data which I am able to send through Spoke action. But in Picture 2, I am creating payload by getting data from a customized table. I am getting Error "The undefined value has no properties". I have already checked...
How to do this in flow design.
I had a requirement to send an email notification to a specific email address depending on a condition. My first thought was, I am going to do an if else in a Flow Designer. However, after talking with a colleague, she told me the best approach to wo...
Hi ServiceNow Community , Whats the best way to master client and server side scripting Regards , Saad
Hello Team, I am working on NPI deletion ticket ,I have one ticket with timestamp to delete additional comment in case. But I can see different timestamp showing for journal_field and in additional comment of ticket . But comment in journal_field is...
Systrack integration with ServiceNow
Hi, Anyone has idea or have implementation steps to develop systrack integration end to end in ServiceNow. I wanted to know the process and implementation steps. Please provide the doc or steps.
Trying to see how to adjust the attachment drag and drop boundaries on a UX workspace. Would this be done in UI builder or some record in-platform with a front end script? Agent Workspace allows for files to be dropped into anywhere on the page, bu...
How to do this in flow design.
State and Problem State drop-down values in Problem Table Business Rule "When to Run" filter do not match actual values in the problem. Values given are "Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped". They should b...
Hi All, I would like to know how i can retireve RITM attachment to the import set staging table and then transform records accordingly to target table. and finally i need to archive this loaded attachment imprt set row into archive folder.Currently I...
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typecodecategorysubcategorydescriptionMy Excel file contains three sheets/tab:TEST_oneTEST_twoTEST_threeEac...
i need to create the kb but i don't need to attach articles for now and i need to create kb with empty category
