How is menu history populated? (sys_ui_navigator_history & can I change the values used?)

petercawdron · ‎08-22-2018

As you can see below, the history context contains the table name and short description for incidents but not for human resources. Does anyone have any idea where this is set? I thought it might be sys_ui_title but that only appears to affect values displayed on mobile devices and not within regular ServiceNow

If possible, I'd like to avoid any additional business rules to grab the short_description. This has to be set somewhere (and in the absence of anything specific defaults to number)

Thanks.

dannyk · ‎09-10-2018

Contrary to the above advice, it seems it is possible to modify it, as I've just encountered a case where it has changed so that the Description field for the table now is getting the wrong values written to it (location and stuff, instead of short description).

So - I'm trying to figure out what has been changed to make this happen - but I'm scunnered due to the lack of information relating to how this actually works..

Sadly I've not got a fix for you - but I'd certainly be interested in this info myself!

View solution in original post

SanjivMeher · ‎08-22-2018

I think it is stored in sys_ui_navigator_history table

Please mark this response as correct or helpful if it assisted you with your question.

petercawdron · ‎08-22-2018

Oh, yeah, I can see where it is stored, what I can't do is influence what is stored... I want both incidents AND hr to pick up the short description

🙂

SanjivMeher · ‎08-22-2018

I think Title is the 1st line in the Time line and Description is the 2nd line in the history. You may write a BR and see if that works for you.

Please mark this response as correct or helpful if it assisted you with your question.

petercawdron · ‎08-22-2018

Yeah, I could put a business rule on the table but as that would incur a performance overhead (big customer) I thought I'd check to see if there was somewhere this is set.

This can be set for a similar mobile list using sys_ui_title (which is really nice) but I can't find the equivilant for the navigation history and thought someone else might know what influences this (it has to be set somewhere)