How to add a video to a Knowledge Article

[Stefanie 10]

Hi, 

I would like some direction on how to enable a "training video" into a knowledge base article with Vancouver.  

[Dr Atul - LNG · Accepted solution]

Hi @Stefanie 10 

In this you can give file name .extension which mp4/ wma or according to your video and then browse once you give the name.

I tried this at my end and it is working as expected. Please try and share feedback.

[Dr Atul - LNG]

Hi @Stefanie 10 

You can add video like this:

or you are looking some other solution. If you provide more details, we can help you.

[Stefanie 10]

Hi AG, 

Yes, this was helpful.  However, I am having a difficult time, adding the videos to the local Media.  

Do you have any suggestions on how to proceed?  Thank you in advance.  

[Dr Atul - LNG · Accepted solution]

Hi @Stefanie 10 

In this you can give file name .extension which mp4/ wma or according to your video and then browse once you give the name.

I tried this at my end and it is working as expected. Please try and share feedback.

[Stefanie 10]

Thank you for your help.