Hello, I am new to ServiceNow and will be taking on a new project for my client (who is a government agency) and have sort of a "different" use case that I am sure you all have come across before, but I am unable to find any decent guide or document ...
From the sys_attachment table you can find images that are attached that could look like: I need a way to send a direct link to the image itself, not the iix file it tries to make you download when you click into it. I'm actually trying to embed an i...
Good morning, I'm testing the Self Service Password process provided by ServiceNow but even if the account is valid, I received an error message. I attach screenshot. As far you can see below, the plugin is configured as Standard Can you help...
Receiving an odd error when running the AD Spoke action. This worked before, I have not changed anything and it even works without error in a different instance. The error I am receiving is: The server is not operational.HRESULT: [-2147016646]Stack T...
Hi. Is there any way I can create a dashboard and publish reports on that dashboard, but make it so that users cannot click into those reports. i.e, they can only view the information published on the report and wouldn't be able to click into an indi...
Hello, is it possible to restrict visibility of the options in chrome_tab within workspace (custom workspace)? At the moment when the user doesn't have access to create a record for that particular table from chrome_tab options and clicked one of the...
I create a new ACL, set type record, set operation execute, then choose the table. How does this ACL work
Has ServiceNow implemented a web application firewall (WAF) to protect instances from common web application attacks?
Hi, I have a requirement to write a fix script to update bulk CI records and update the status to 'Retired'. kindly assist me on fix script for the same. I tried something here below which I would like to run in the background script as it is a bulk ...
In our previous ITSM tool 'RMS', we were able to report on who had viewed an Incident and not assigned it to themselves to resolve (Let me explain the scenario - An Analyst is cherry picking incidents that are easy to resolve and leaving the more dif...
Hi, I need to get the list of all flow contexts that is running for more than 4 hours or is stuck on waiting for more than 4 hours in order to create an actionable item (incident) for them. I am stuck on the trigger for the same. The created, updated...
For Duration field, how to show only days? I have tried as per documentation: https://docs.servicenow.com/bundle/kingston-application-development/page/script/general-scripting/concept/c_SettingTheDurationFieldValue.html#d168623e181 But its not showin...
What is the migration best practice from general SN instance to self-hosted SN instance? I also know about the pre-requirements for it such as network f/w policy. Please share your experiences.
Hello dear community, I need help:I'm trying to figure out what things I can do in the service portal I'm building, I want to know if I can change the background color of what is selected in the picture below. When I press the pencil button to edi...
I'm trying to better understand how to configure KB articles to be found when searching. Are keywords used to improve search results or is there some other mechanism used? For example, if I search for a particular word (e.g. "standards"), I would e...
