How to integrate knowledge management with Right Answers?
Is there any documentation that can help us integrate with RightAnswers with ServiceNow Knowledge Management?
Forum Posts
Resolved! What is the best way to set an assignment group based on other field values?
I have a question about the best way to set an Assignment group based on other field values on an Incident. A 3rd party tool is auto-creating Incident records - which works fine - but we want to route them to the appropriate group based on data that ...
Oauth access token gets expired
Hi Team, I have done an oauth Integration. My integration works when I click the related link "Get Oauth Token" but will not in any of the following means: - Created an outbound when I click on test I receive the access token - Followed all the c...
How to update safe_overrides system property - glide.session.max.concurrent.transactions
I am trying to update a property "glide.session.max.concurrent.transactions" value , but it doesn't allow me to update due to the fact that this property is a part of system property "glide.properties.safe_overrides". Is there a workaround to upda...
Set Default Dashboard per Role
We have had a default dashboard set for all users as their "homepage" when they log into SN. They could still change it of course, but it was good for anyone logging into SN for the first time as an ITIL user to see (IT users). However, we now have C...
When we configure CORS for a specific domain (sharepoint), will the other domain still able to access the same API
I have a scripted rest API, other domains are able to access the API, whereas unable to access from sharepoint application. I need to enable CORS, by adding the domain, my question is when i do that, will the other domain still be able to access the ...
Resolved! Multiple MID servers Flow Designer problem
Hi all, I am working in an instance where there are multiple MID servers running, all seemingly working fine as they have the status "up". Now what is happening and results in an error is that when using the standard Add User to Group action in Flow ...
Resolved! How to import data of using Microsoft Graph API data source and flow designers
Hello Experts, I would like to ask how can we define the configurations particularly for Microsoft graph API to fetch and import data into our system. Unfortunately, we cannot use spokes here neither is supported in any spokes (as i understood so fa...
Where are carousel images stored?
We have a carousel instance running on our Service Portal home/index page and I can see where I can upload more images or delete existing images. My question(s) are related to changing the images in the carousel. Is there a way to download/export exi...
Limit of 40 characters of User ID in Azure SSO
Hi everybody,I have an issue with the limit of 40 characters in the userID field. With our Azure, the UPN is the email and some of my users have their Emails longer than 40 (up to 45).So, emails are truncated when used in the UserID, resulting in a ...
How to format the values in multi row variable set.
Is there any way we can format the column values in multi row variable set to align right. I have a cost field in the multi row variable set and that should be aligned to right. Also, when we click on 'remove all' in MRVS, the modal popup which is di...
Can I make a scripted REST API using GlideImpersonate?
Want to use Impersonation API (GlideImpersonate) via REST call- Are specific roles required?- Best practices? (Requested on behalf of an anonymous customer, sorry if this is vague on details.)
Service Portal Announcements - User Restrictions and template usage
Service Portal Announcements - User restriction & templates We would like to allow designated users to post announcements on their specific Service Portals. We currently have several Service Portals set up for different departments, i.e. HR, Fina...
Functionality of "This helped" button ?
Hi all, Can anyone tell me where "this helped" button functionality has been used. I've searched in ui action and ui macros, but i didnt able to find where this functions has been written. Please help me on this . Thanks in advance
Resolved! Notification advanced condition script, only send when user is part of a
Im kicking off a event from a scheduled job that checks for a users end date daily. If the end date is today, it should send a notification to our ServiceDesk. This part works. In the Notification I am adding an advanced condition that should only se...
