How to add Manager Approval in workflow based on custom item variable

[alexm3]

Hello,

We have a workflow named "Software Request" with different assignment groups based on what 'item' is selected in the service catalog form or assignment groups based on requester's location.

We would like to add a "manager approval" when a certain item is selected on the form. To be more specific, when the value "BPCS" is selected in the variable "Item"   the workflow must trigger an approval and send it to the requester's manager. This must apply ONLY for BPCS value. Any other value must continue the normal workflow with not approvals and a task created at the end.

My workflow:

The script if have for the "If":

answer = ifScript();

  function ifScript() {

  if (current.variables.item == "BPCS/ERPLx") {

  return 'yes';

  } else

  return 'no';

  }

The script I have for Approval - User

answer = [];

answer.push(current.variables.manager);

The approval is not triggered and the workflow is ignoring the "If" and the "Approval" user and I don't know why.

Any ideas are much appreciated.

Thanks,

Alex

[gemini17]

Hi Alex:

Looks like you don't need the double quotes surrounding your variable.   Remove it and also only one = sign, not ==. Try these two changes. Hopefully, it should work.

Cheers.

Danny

P.S: Mark the answer as 'Helpful' and 'Correct' if it works.

[Deepak Ingale1]

answer = ifScript();

   function ifScript() {
   if (current.variables.item == "BPCS/ERPLx") { // make sure "BPCS/ERPLx" is the value of the variable.
   return 'yes';
   } else
   return 'no';
   }

The script I have for Approval - User

answer = [];
//answer.push(current.variables.manager); // this will be true only if you have an variable with name manager which stores the value of manager of requester
answer.push(current.request.requested_for.manager); // dot walk to manager of requested_for

Hi Alexandru,

Please check the above suggested code.

I have commented out line no 13. If you have variable with name manager which points to the requested for manager, then you can remove the comments and put it on line 14

[alexm3]

Hey Deepak,

Thank you for your fast reply.

I tried your suggestion but unfortunately it didn't work. The workflow ignores the IF and the Approval again

Thanks,

Alex

[Ravi Prasad1]

Can you please cross check your variable name once is it "item" correct ?

And also let me know what is the type of "item" variable.