I'm trying to programmatically update the Stage for a Request Item in Flow Designer. My issue is that it appears you must manually set the stage using the visual controls in order to get it to function properly. Key points: The normal way to set the ...
Hi,I have a scenario where few employees has two mail ID,*@company.com *@XYZ.company.comFor few only one ID is stored in sys_user table, eg : ABC@company.com is present in sys_user table and ABC@XYZ.company.com doesn't exist in sys_user tabl...
I have a flow designer developed for AD integration with Servicenow through AD spoke While trying to add user to group in Servicenow instance after adding the users to the AD group I am getting an error that says "Error occurred while inserting recor...
Hi,I have a requirement to integrate Servicenow with RSA Archer. I want to fetch the details from the questionnaires module and update it in ServiceNow table. This can also be done if I am fetching all the details from a report from Archer. I am tryi...
Hello,We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to ...
We have ivanti integration to import assets into our CMDB. We have a daily Scheduled Import which runs overnight, one for Servers and one for Computers. The import works by connecting to Ivanti SQL Database view via a mid server, and pulls data into...
I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments I have looked at this documentat...
Hi,We have a scenario where employees have 2 email domains:*@ABC.com(stored in sys_user.email) *connect.ABC.com (not stored in sys_user.email)When user send email through @connect.ABC.com, ServiceNow doesn't recognize them and treats them as Guest.I ...
Hi,I'm curious about the potential advantages / drawbacks of using list (glide_list) fields, or m2m tables, to facilitate many-to-many relationships. To me, both provide similar functionality, but in a different way. For example, a m2m table record w...
Is a Knowledge Article view count increased when an article is used in a Now Assist summarization?
Hello, I'm trying to use the Error handler functionality of Flow Designer to create an incident every time my flows fails, so I want to provide the link to the failed flow context for that I need sys_id of my flow context inside the flow. Is there a...
Hi Looking for a solution/ answer for this scenario. I have a jdbc step on flow designer where i'm putting in a command to execute a stored procedure on SQL server database as below: Exec dbo.stored_procedure_name @param1 = 'x', @param2 = 'y' When i ...
Please provide the document or steps to parse the pdf attachment data? Requirement is to parse the fields from the email PDF attachment to ServiceNow table.