NOTE :- When I use " * " in reference field it is populate Results but for Without " * " its not . how can I get Same results without * , Thank you. I I I I used following 2 Approach But both are Failed. Approach 1 ) attribute in reference fie...
I have a usecase that an email will create, an incident and based on the short description and description. Based on some AI mechanism. Can someone help me understand what AI mechanism we can use to achieve the same.
Morning all,I'm looking for some advice on what the best method would be for transferring Service Catalog Item Icons/Images from Dev -> Test. We are running the Fuji release and have built ~55 items that each have an icon associated with them. The pr...
Hi folk, I have a requirement to hide a page variant as per role/group i am unable to add audience in the OOB, so i duplicated it, now i want to inactivate OOB, any idea/thoughts. Any help appriciated, Thanks advance.
We're creating a survey. One of the questions is a net promoter score so scored from 0 to 10. Ideally I would like to have icons but ServiceNow forces the image size to be 64x64px. This results in it being over several lines; (Ideally I'd like this ...
Hi team, how can we check or build report to check if update of plugin is available.If it's available, we can see on dashboard in which i can add the above report but i can find any table with this kind of data. Anyone has any input on it
What controls the publishing and retiring process for knowledge articles? · A. Approval Policies · B. Approval Definitions · C. Workflow Designer · D. Workflows · E. State Lifecycle
Hi All, I have a requirement where I have to load the data by using inbound email action and the excel file contains multiple sheets and each sheet refers to different import set tables. can someone please help me in this
Hi SN Expert,On selection of a field (select box), list collector data gets populated. But the right bucket data doesn't get cleared. I am using the below script which works fine but doesn't support on JavaScript browser console (error: There is a Ja...
1) How would you design a system where two different flows should never update the same record at the same time?2)You need to trigger different flows from a single catalog item based on user department. How do you structure it without duplicating flo...
"Update the title of REQ (Request) records to use the user-entered short description for certain catalog items. I expect functionality similar to how the Incident short description appears under the Request in the 'My Requests' tab.
Hi, I am hoping to have some sort of alert which can alert me when a plugin is available for an update. I know that this can be viewed from the plugins page, but this UI means that you have to visit this page manually. Is there a list view of the sam...
We have a request to create a guided tour with conditions - depending on what value user put in the field in the step 10, the tour should take different sets of steps until the end. Could you advice how to implement it?
Hi everyone,I'm looking to create a report in ServiceNow to calculate the average time it takes for an incident or a request to be assigned to a technician, in other words, the time between when it is opened and when it is first assigned. Does anyone...
Somebody who has access to edit the dashboard had done following changes. How can we investigate to know the person made changes and when were the changes made?1. Changed the size of a widget.2. Removed a widget from the dashboard and changed the lay...
