Resolved! Reply and more option missing from activity Stream
I'm missing the option to Reply or click "more" to Reply All in th e Activity Stream of SOW.I appreciate any assistance in turning this back on.
Forum Posts
How do you disable headers on a redirect to an outbound API?
I am trying to integrate with TalkDesk so I can pull report data from TalkDesk into a custom table in ServiceNow so that we can report against everything on one dashboard. When I try an API to TalkDesk to create a report, it works fine. When I then...
The report scores are not aligned to center
Hi All,I am trying to show a Single Score Report on the Service Portal through a Widget. its working fine for all types of Report, but for Single Score type, the content is not aligned to center.Any help in the below code would be appreciated.PFB Wid...
Restrict non-admins from getting to the backend
Hi all, I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend. In our case, we only want people to get to the ESC and the HR Agent Workspace. If anyone who is not an admin ...
Can anyone with can contribute access be able to checkout the knowledge article even if not part of the ownership group and is not the author of the knowledge article?
Hello, I have a question regarding the user criteria, ownership groups, and versioning of knowledge articles. I understand that members of the ownership groups would be the only ones who would be able to checkout a knowledge article if there is an ow...
ESC Footer will not show
I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
Reply, Reply All, Forward buttons on activity stream not showing
I input glide.ui16.emailStreamResponseActions in the system properties as stated in the online documentation to display the Reply, Reply All, Forward buttons in the core UI case activity stream for email responses. However they are still not showing...
Ensure Total Price Calculation Waits for Quantity Input After Reference is Set
I am facing an issue where the total price calculation only works if the quantity field is filled before retrieving the reference using g_form.getReference('u_string_3', getDetails);However, in my requirement, the quantity field comes after the produ...
I want the edit/delete options on template to be removed in Service Operations Workspace
How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit ...
How to assign custom assignment group when the 3rd work order created ticket????????
Hi All, My requirement is 30% of total volume of Work order tasks should be routed to custom group ? currently for all the work order tasks based on some conditions assignment rules are triggering. Now i need to assign every third ticket to one custo...
Override Assignment Lookup Rule
Hello,I'm currently working on a requirement for assignment look up rule but when i change the assignment group it wont change. For example, the lookup rule assigns Group1 based on Category and Subcategory. However, if the ticket has the wrong catego...
Which class to use for tracking dns domain registrations in CMDB?
Currently running Kingston, looking to track the domain name registrations for our organization in the CMDB. Currently being tracked in a spreadsheet. Any guidance on which class in the CMDB would be best for this?
Resolved! get value of a variable set inside a workflow
Hi @all, is there an easy and fast way to get the content of a Variable Set Value from a Service Catalog Item inside a workflow? Example:The user adds PC stuff to his cart and a mandatory field need the information who has to approve his request. T...
Resolved! Create Email Notification Between 9h and 18h
Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?Thanks!
