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Resolved! Set Priority via AI

I have a usecase that an email will create, an incident and based on the short description and description. Based on some AI mechanism. Can someone help me understand what AI mechanism we can use to achieve the same.

Formatting Survey Questions into a single row

We're creating a survey. One of the questions is a net promoter score so scored from 0 to 10.  Ideally I would like to have icons but ServiceNow forces the image size to be 64x64px. This results in it being over several lines; (Ideally I'd like this ...

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J_57 by Giga Expert
  • 1009 Views
  • 1 replies
  • 0 helpfuls

Plugin updates

Hi team, how can we check or build report to check if update of plugin is available.If it's available, we can see on dashboard in which i can add the above report but i can find any table with this kind of data. Anyone has any input on it

an261998 by Tera Contributor
  • 803 Views
  • 5 replies
  • 2 helpfuls

remove selected list collector values

Hi SN Expert,On selection of a field (select box), list collector data gets populated. But the right bucket data doesn't get cleared. I am using the below script which works fine but doesn't support on JavaScript browser console (error: There is a Ja...

PK14 by Kilo Guru
  • 831 Views
  • 4 replies
  • 0 helpfuls

ITSM Interview Questions

1) How would you design a system where two different flows should never update the same record at the same time?2)You need to trigger different flows from a single catalog item based on user department. How do you structure it without duplicating flo...

Shubhi2 by Tera Contributor
  • 1033 Views
  • 2 replies
  • 0 helpfuls

Guided tour with conditions

We have a request to create a guided tour with conditions - depending on what value user put in the field in the step 10, the tour should take different sets of steps until the end. Could you advice how to implement it? 

olegru by Tera Contributor
  • 422 Views
  • 1 replies
  • 0 helpfuls