Hello,
Customer has requested that the Happy / Sad / Neutral faces to be placed into the email when an incident / requested item is resolved or closed respectively. They want to reduce the number of clicks so that users will give feedback on surveys. They want these faces to appear on the resolved / clsoed email notification so they dont have to open the link to a survey and then submit this.
Has anyone done this before? I have been told by the customer he saw this in his previous work.
Many thanks
