How to auto populate the logged in user details in the catalog item.

Naresh44 · ‎03-30-2020

Hi,

I have created a catalog item with variables requestor, title, location, email id and phone number.

Requirements : 1) Have to auto populate the logged in user details by using the requestor variable.

2) How to change the visibility of a catalog item to itil

3) How to add the approval level 1 as - requestor manager and approval level 2 as the manager of the

application - security team.

Please help me in this regard.

Thanks & regards

Naresh Uppu

Namrata Khabale · ‎03-30-2020

Hey Naresh,

To auto populate the logged in user details:

Add in default value to that variables : javascript:gs.getUserID()//name of logged in user.

javascript:gs.getUser().getRecord().getValue('phone_number');//phone number

javascript:gs.getUser().getRecord().getValue('location');//location

AS shown in Screen shot:

TO change the visibility of a catalog item to itil

GO to Available for

click on Edit

Select itil user.

Screenshot will help you:

For sending Approval to Requester Manager create a workflow

Drag and Drop Approval User activity.

In that advance Script write:

var answer=[];

answer.push(current.variables.u_name.manager);

u_name is field name put your requester filed name.

AS shown in screen shot:

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Namrata

View solution in original post

Swapnil Soni1 · ‎03-30-2020

Hi,

For scenario 1 you can use this-

You can create a onChange catalog client script and use this script-

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var name=g_form.getReference('requested_for_name').email;
g_form.setValue('requested_for_email',name);
var loc=g_form.getReference('requested_for_name',setLocation);
function setLocation(loc)
{
if(loc)
g_form.setValue('requested_for_location',loc.location);
g_form.setValue('requested_foe_department',loc.department);
}

//Type appropriate comment here, and begin script below

}

For 2nd scenario -

Look for Maintain items >> Name_of_standard_change & add Available for Not Available for related list option. This is on Catalog form for Standard Change & not Standard Change template form.

for 3rd scenario-

For approvals you can use Workflow for that.

Please mark correct or helpful if this helps you.

Thanks

Swapnil

Bhagyashri Sort · ‎03-30-2020

Hi,

You can pass the default value field of the "Requestor" variable dictionary form

javascript:gs.getUserID();

Please make it correct or mark it useful if your query is get resolved by this.