How to calculate average age of open incidents and requested items

Ankita Gupte
Kilo Sage

I want to calculate average age of all open incidents and open requested item in instance

Kindly help how to calculate.

8 REPLIES 8

Saurav11
Kilo Patron
Kilo Patron
Do you want it in a report or script?

In a report.

Are you using Performance Analytics,

If yes then those reports are already there in the system

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Please mark answer correct/helpful based on Impact.

Yes but where can I see single score report for average open incidents?