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How to calculate average age of open incidents and requested items

Ankita Gupte
Kilo Sage

‎01-15-2022 11:18 AM

I want to calculate average age of all open incidents and open requested item in instance

Kindly help how to calculate.

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8 REPLIES 8

Saurav11
Kilo Patron
Kilo Patron

‎01-15-2022 01:31 PM

Do you want it in a report or script?
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Ankita Gupte
Kilo Sage
In response to Saurav11

‎01-15-2022 09:48 PM

In a report.

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Saurav11
Kilo Patron
Kilo Patron
In response to Ankita Gupte

‎01-15-2022 11:33 PM

Are you using Performance Analytics,

If yes then those reports are already there in the system

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Ankita Gupte
Kilo Sage
In response to Saurav11

‎01-15-2022 11:43 PM

Yes but where can I see single score report for average open incidents?

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