We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to calculate average age of open incidents and requested items

Not applicable

I want to calculate average age of all open incidents and open requested item in instance

Kindly help how to calculate.

8 REPLIES 8

Saurav11
Kilo Patron
Do you want it in a report or script?

Not applicable

In a report.

Are you using Performance Analytics,

If yes then those reports are already there in the system

find_real_file.png

Please mark answer correct/helpful based on Impact.

Not applicable

Yes but where can I see single score report for average open incidents?