How to check browser, OS and device type while logging in to Portal?

[Mussie]

Hi Guys,

Does anybody know how to capture the browser, OS and device type (PC, tablet, mobile etc) while logging in to Service Portal?

Mussie

[shruti_tyagi]

Hi Mussie,

I am not sure if I have exact answer to your question, but instance automatically detects the device and redirects to the interface depending the device user logged in from.

Check this article to see if this is something you are looking for:

http://wiki.servicenow.com/index.php?title=Using_the_Smartphone_Interface#Accessing_a_ServiceNow_Ins...

Thanks

Shruti

[Mussie]

Thanks Shruti, I want to know where is this recorded. Suppose if I login via a tablet, I would like to know where this information is stored and then use it for something else such as restricting KB articles etc. At this stage, I just want to know where the information is stored. I already checked the logged in users, it just shows the users logged in but not from which device.

Mussie

[shruti_tyagi · Accepted solution]

Check out syslog_transaction table (under System Logs --> Transactions(All user)), column user agent. This string identifies the browser and certain system details of the user.

For more information about user agent check: https://en.wikipedia.org/wiki/User_agent

User agent strings are presented in different formats by the various browsers. To understand the user agent strings for each browser, view the browser documentation.

• Internet Explorer: https://msdn.microsoft.com/en-us/library/ms537503(v=vs.85).aspx
• Firefox: https://developer.mozilla.org/en-US/docs/Web/HTTP/Gecko_user_agent_string_reference
• Chrome: https://developer.chrome.com/multidevice/user-agent
• Additionally, try http://useragentstring.com/. Add a user agent string, and the browser version and analysis is presented.

Hope this helps

Shruti

[Mussie]

Thanks Shruti, that answers my questions. I was able to find the device details in the transaction table (user agent column).

Mussie