How to create a new record in Service Portal

[RichardSaunders]

I'm trying to create a new record for a custom table (u_qsse_query) from an 'Icon Link' Widget. If i set the URL to u_qsse_query.do it opens a record but not in the portal (as expected). I have tried linking it to a new page (qsse_log_query) but when i click on Log a Query all i get it 'record not found'. How can i link it to create a new record within the portal view.

I'm sure i'm missing something very simple here, help greatly appreciated!

[Michael Fry1]

In the HREF/URL, you can add what you want to append to the URL to get to the page you want. In this case, we're pointing to a Catalog Item.

[RichardSaunders]

Thanks for the response Michael.Fry

I have tried QSSE?id=u_qsse_query.do in the URL but i get the 404 page.

[Michael Fry1]

.do is going to access the form in Desktop view (like someone with an ITIL role). So you shouldn't use that on your portal as ess users won't have access to that view.

I would build a record producer and use that for your URL.

[SanjivMeher · Accepted solution]

Hi Richard,

You should use below link

/sp?id=form&table=u_qsse_query&sys_id=-1

form is the Service portal widget. You need to pass sys_id as -1, so that it creates a new record.