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How to make Dashboards read-only for users?

I create a number of dashboards in SNOW for my personal use, but want to be able to give users access to VIEW but not EDIT my dashboards (or the underlying reports used to create them). When I share a dashboard, SNOW seems to make me share each of th...

rlevine by Kilo Contributor
  • 2691 Views
  • 7 replies
  • 0 helpfuls

Automated License revoke

Dear all,We are currently searching for a way to automate licenses.We see that we come near the maximum of licenses we bought from servicenow but also see a lot of itil users that do use servicenow at all for a longer period.Our idea is to revoke lic...

Jacob64 by Kilo Guru
  • 1654 Views
  • 2 replies
  • 0 helpfuls

Restrict view access for service portal widgets

Hi All, I’m trying to lock down an icon link widget on the portal to specific groups, but it only worked on my non-production instance and not my production instance. I did the following: The ‘Com.glide.service-portal.user-criteria’ plugin was instal...

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Sam31 by Giga Contributor
  • 4802 Views
  • 3 replies
  • 0 helpfuls

Resolved! How is fx_system_rate records updated/populated?

Hi all, I'm trying to understand how fx_system_rate records are updated o inserted. Basically, I am trying to make a currency convertion between some currencies (USD,EUR, etc) to MXN. I'm using  GlideConverter class to make this convertion, here's an...

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Fer Ortiz by Tera Contributor
  • 2313 Views
  • 1 replies
  • 0 helpfuls