function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (g_form.isNewRecord()) { var callercheck = g_form.getReference('caller_id', vipcallercheck); return; } } function vipcallercheck(callercheck) { if (callerchec...
Hi All, I have a requirement to set no-reply mail when someone sent mail directly to instance email address (xxxx.service-now.com) and rest mails will create incident.But the problem is for any comment added via email by the user will received by ins...
Hello All,I have some observations in Ask For Approval Action over Flow Designer and want to get clarification if have you seen the same.UseCase = Want to auto-reject approval which is triggered by using the Due Date field in OOTB Action.Sample Catal...
When I look at the Group Members table, there are groups listed that no longer exist. Is there a way to clean this up? I don't want to go through them one-by-one to find them. I was trying to do a report but if I choose Group Member as the table, I c...
GlideSysAttachment().getBytes() is returning zero beacuse the size of attachment is more than 5 mb. I have tried to replace the getBytes() function with getContent() and getContentBase64 functions but it is returning as undefined.Is there any other w...
How to solve the above problem, using client script methods g_form and g_user only
Hello All, I have an interesting requirement where I need to allow users who do not have the ITIL role to close out catalog tasks, and they need to be able to do it from the Service Portal. I'm not sure what the best way to achieve this would be. Cur...
How do I change browser tab logo. It is confusing to differentiate between tab opend for dev instance vs tab opened for communities site. Thanks.
We are trying to use Azure KeyVault as a possible solution store secret. However i couldn't find or understand the best approach to authenticate a Azure KeyVault, basically is it as simple as using service principal or requires similar setup to Cybe...
Hi everyone. I have an ask to make a list view of one of our custom tables that shows what access a customer has. I've been able to adjust the oob data table from URL widget to display but I cannot figure out how to pass the user name entered into t...
Hi, We're running Paris, I'm building a scoped application, based on the task table, with a flow for the "lifecycle" of the requests. We need several options for approval. It could be line manager or a list/group of predefined users, which is quite ...
Hi all, After configuring AWA and Chat Setup - I am unable to reach any agent via Agent Chat I'm getting error: "There are no agents available at the moment. Please try again later." which is incorrect because while checking AWA Agent Presence I ...
I want to add an existing custom table to update set. However when I go to the table view and click "add to current update set" or "force to update set", it won't add one record in the update set, there's no columns or other table related info are ca...
What are your top tips for optimizing workflows in ServiceNow to boost efficiency and streamline processes? Share your insights and best practices!
Where is the most recent "ServiceNow Platform SOC 1 Type 2 Bridge Letter " ? I already could find the pdf file of "ServiceNow Platform SOC 1 Type 2 Bridge Letter 09-30 2021.pdf ”.