ServiceNow AI Platform forum

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the ...

Link Knowledge Articles to Services/Configuration Items

Hi All, I want to be able to link Knowledge Articles to existing Services, Configuration Items etc so it appears on the knowledge article when viewed.The only way I can see to do this would be to create a new knowledge template and then add a referen...

Resolved! https://dev228484.service-now.com/

my develop instance https://dev228484.service-now.com/ is offline, can anyone help to fix it

Policies for archive/destroy rules for variable data in service catalog

I posted this to the Higher Ed special interest group but am adding it here in case others have helpful feedback.While reading Vancouver release notes, I learned there are now default archive and destroy rules for "variable data of standard catalog i...

Resolved! Expired or to be Expired KB Article Notification

Hello,I'm looking for a best way to set up notifications that can be sent to KB article owner / author when there are expired KB articles or KB articles will expire in certain time frame....etc. I was looking to notify the individual (KB author), how...

Filtering Task Time Work Categories per team

Hello Community,in ServiceNow I have table called task time worked with category field, the category field is populated with many categories, my goal is that if I belong to one group for example sysops, to see only certain categories and if users bel...

Ensure License Compliance

As an administrator of the system, I want to ensure that number of product licenses assigned does not exceed the licenses purchased. How should I do these implementation ?

Change Management - Issue with Adding of normal changes list to CAB meeting/schedules

Normal change - CHGXXXXXXX with planned start and end date - 06/03/24 We have CAB meetings on every thursday of the week. Basically, when a normal change created just before 2 days(tuesday- 27/02/24) it should not reflect on the same week CAB meetin...

Resolved! Flow designer get current action fields

Hello Team, I was wondering how is it possible to get by code, the short description field of my current action in the description field ?Thank you for your advise

Catalog Item Variables arent mapping with a form

So I have an issue while creating an run script for a form where I am not able to map the fields from a requested item to the Custom form(delegate table). I have given the backend values of the field inside the script but it is not working. Please l...

If we want run scheduled job at Monday and Friday only then can we do in one schedule job if no then what will we do?

How to use same choices on two different fields on tables not related?

I have two list fields on two different forms/tables not related (rm_release and sys_atf_test). I have a requirement to use the same choices in both fields, the choices are on the sys_choice table. I have tried using a Client Script to add the option...

Expected start date on task

Which OOB script sets the expected start date on Task to current time when it is created?

SLA on Due Date field on Problem Task Table

How can I set up SLA on a due_date field on Problem Task form using one of the existing schedules?All help is greatly appreciated. Thanks.

Normalize Company names on CMDB

Hi, I have seen quite a few articles on the Normalization data services plugin that lead to issues. We have a mature CMDB with CIs linked several hundreds of Companies (child companies within the organization) that would like to manual group/normal...

Forum Posts

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the

Link Knowledge Articles to Services/Configuration Items

Resolved! https://dev228484.service-now.com/

Policies for archive/destroy rules for variable data in service catalog

Resolved! Expired or to be Expired KB Article Notification

Filtering Task Time Work Categories per team

Ensure License Compliance

Change Management - Issue with Adding of normal changes list to CAB meeting/schedules

Resolved! Flow designer get current action fields

Catalog Item Variables arent mapping with a form

If we want run scheduled job at Monday and Friday only then can we do in one schedule job if no then what will we do?

How to use same choices on two different fields on tables not related?

Expected start date on task

SLA on Due Date field on Problem Task Table

Normalize Company names on CMDB

Enable Encrypt with Module functionality on attac...

Can you show both recurring cost and cost on appro...

Help locating a fixed filter

Activities and related attachment tabs are not sho...

Using underscores in the meta data field of knowle...

Platform Analytics Academy Sessions

Help text for questionnaire

why the field is empty

How ca we Uninstall orincativate Plugin - com.snc....

Footer is not showing on the portal

Timezone inconsistency when Scripting in Flow Desi...

Record producer works fine in portal but not as ex...

Query a record (CI) where sysid of CI is not in ta...

Can you return a direct complete record URL for a ...

Final Project Suggestion for Rise-up