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Resolved! LDAPUtils setManager

I am trying to understand setManager method of LDAPUtils class. It is using GlideLDAPUserUpdate class. Is there any documenation on it? I tried to search in studio in all scopes. What does getManagerValue() does here?Is it receiving canonical form of...

Giri6 by Tera Expert
  • 6030 Views
  • 3 replies
  • 6 helpfuls

Save button dont work CSM/FSM workspace

When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...

sfg by Tera Contributor
  • 1618 Views
  • 3 replies
  • 0 helpfuls

Resolved! Workspace view

Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...

shivani42 by Tera Contributor
  • 1756 Views
  • 3 replies
  • 1 helpfuls

Notification to send during specific hours

Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...

Resolved! create incident when mid server fails

Hi, Please let me know correction in the script, I want to Run a scheduled job every 1 hour to check mid server status.If any of the mid servers has been stopped for 6 hours, open incident.Open one incident per mid server when down (if open incident,...

Database view not showing correct records

Hi, We are creating a database with different 3 scoped custom tables, and they have nothing in common.  We have created left join data base view with sys_id not null, however it shows extra and duplicate records and not the correct set of records. Ca...

TarunKumar10_0-1704703351981.png

Resolved! Advanced reference filter

Hi all.  I defined and advanced reference filter on an attribute on a form. The reference filter is: javascript:"company.u_country=" + current.u_country On the form it's working. I added the same filter on the same attribute on a portal widget ...

Fabio Cresta by ServiceNow Employee
  • 1738 Views
  • 3 replies
  • 2 helpfuls