Hi all!I have a client to would like to test the restore of a backup after a Zboot. When performing a Zboot of a (non-prod) instance, are the backups of the instance also wiped? Or will the backups still be available for a restore after the instance ...
I want the percentage complete to be gray when it's 0. But It won't change. the attributes for the percent complete field_decorations=rollup_calc_field_decoration,target_field,target_threshold_colors=0:gray;50:khaki;90:lightgreen;
hi All , i have a list of incidents stored in a variable ( separator is comma )var1 = 'inc1 , inc2 , inc3' In my server side script i need to do a glide on the incident table and query for each incident number , one by one ( first query for inc1 , th...
Hi All I need to scan through the watch list of all incidents to see if a a user is present in watchlist of any open incident . As i will be doing this using a script include , is there a table containing the list of all users added to any incidents...
I have a need to have users directed to a configurable workspace as soon as they login. I used the SPEntryPage() script include to do that. However, once you are on the workspace (if you don't have admin or itil), then it doesn't let you navigate awa...
Hello everyone. I have a requirement that I'm not sure how to approach. A client wants to have Case Tasks created when a Case's State field updates to a specified value (for the sake of example, let's say Open). At the same time, the client wants to ...
The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record ...
In the rapidly evolving landscape of healthcare management, organizations are constantly seeking innovative solutions to streamline processes and improve overall efficiency. ServiceNow, a leading platform for digital workflows, has emerged as a game-...
Hello All I have been asked to provide a report on who is accessing 2 specific Knowledgebase's Areas is this possible?They require as much info as possible?
We are looking to set up data archiving and data deletion across all our instances and I am seeking some best practices and ideas from other Service Now users. Below are some considerations we would like to adopt in any policies: Cloning instances - ...
I've created a record producer for a task extended table and have enabled universal request (UR Certified). When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring...
Hello!So I have 3 custom roles, let's say their names are x_admin, x_lead, and x_user. I'm working on the assessment instance table [asmt_assessment_instance] and I'd like to limit read on metric type "xyz" depending on the 3 roles above.So users wit...
Hello, I am trying to create an email notification that gets fired if the assigned to field is unassigned for more than 20 minutes. Not sure how to do this. I tried to just use logic from the email notification, but it does not seem to be working. Th...
Hi all! I need help querying the kb_knowledge table on a record producer so I can attach the latest version of a kb article on the incidents it creates. var kbArt = new GlideRecord('kb_knowledge'); kbArt.addQuery('number', 'KB0107111'); kbArt.orderBy...
Could anyone help in sharing the API documentation link for the ProcessUnity Platform if you have it handy. I tried to look for the same and not sure why the documentation is not easily available. I was able to look into one of their data sheet but ...
