How to create anchors using the native editor

[JulietChicago]

HI,

When using the native editor in the knowledge module to create articles how does the user create anchors (bookmarks). We have long articles and need to navigate the page.

I don't see the anchor icon in the toolbar.

Thanks

Juliet

[Stephen Farrar]

Hi Juliet,

It looks like to create them you need to use the 'source code' functionality in the editor, this University of Minnesota help article describes the process:

ServiceNow Knowledge: Create Anchor (Internal) Links in an Article | IT@UMN

There is also some other items on community that might help further:

Anchors in the insert/Edit link button in TinyMCE

Creating a table of contents in a knowledge base article

Hope that helps,

Stephen

[Dominik Simunek]

Hi Juliet,

Look at this thread: Best Practices for Anchor Points?

You can configure properties to have Anchor icon and then creating anchors easily for HTML editor.

Best regards,

Dominik

[dbook]

Incase any body comes across this article, since 2018 platform features have obviously changed and there is now a solution to this.

You can now take advantage of the Anchor (1) and Insert/Edit Link (2) features available in the HTML Editor. 

Anchor: This allow you to declare a specific location within the HTML Field, think if this as a bookmark. 

Inset/Edit Link: Once Anchors have been declared, you can choose to link to an Anchor rather than a URL. 

You could take this a step further by setting up templates with predefined 'Back to the Top' type links. 

Hope this helps!