How to disable/dismiss/hide announcements or alerts on Service Portal Pages?

Bharatha
Tera Contributor

‎03-17-2022 06:53 AM

There are a few widgets that were created via Service Portal's Widget Editor. These widgets after being added to ServiceNow dashboards via UI Pages will show the alerts/announcements/notifications from Service Portal clouding the widgets. Is there anyway we can disable these alerts and stop them from being shown on widgets?

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Musab Rasheed
Tera Sage

‎03-17-2022 07:01 AM

Hi,

Disable announcement by going to below table

https://yourinstance/announcement_list.do?sysparm_userpref_module=c635f493e7a2320075c2a117c2f6a95b&sysparm_query=active%3Dtrue%5EEQ&sysparm_clear_stack=true

Also, review below portal content and inactivate accordingly

https://yourinstance/sn_cd_content_portal_list.do?sysparm_userpref_module=ecb887ed3b130300d901655593efc4b2&sysparm_clear_stack=true

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Bharatha
Tera Contributor

‎09-06-2022 06:46 AM

Unfortunately, the msg prompts still appear. Not sure if this is some sort of a UI policy?

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