How to fix when I want to hide variables used in Catalog UI policy
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04-30-2025 04:43 AM - edited 04-30-2025 04:44 AM
Hi,
I am setting a catalog UI policy for a Record producer. A user requested that I inactivate an variables A that had been used up until now. I inactivated the unnecessary variables A. Then I inactivated the Catalog UI policy in which variables A was used.
However, it seems that variables A was used in the when to apply tab of the Catalog UI policy, and its value was automatically rewritten to another active variables (for example, variables B instead of A).
In this case, How should I fix it?
Should I just inactivate variables A and not fix the Catalog UI policy?
Best Regards,
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04-30-2025 06:58 AM
you can deactivate those UI policies if they are solely checking that deactivated variable.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader