How to get the flows running/stuck for a long time into the flow designer?

[Akshatha Balla1]

Hi,

I need to get the list of all flow contexts that is running for more than 4 hours or is stuck on waiting for more than 4 hours in order to create an actionable item (incident) for them.

I am stuck on the trigger for the same. The created, updated, or created/updated option won't catch the flows that are stuck/waiting for more than 4 hours since their updated field won't be updated. I am aware that I can just have a scheduled flow that looks up for the long running flow contexts inside the flow. I'm just looking to see if this can be achieved in the flow trigger itself which makes further processing easier.

I also have a report for the mentioned use case (Flow contexts running for more than 4 hours) Is there anyway I can import the result of this report and use them as I want inside the flow.

Any help on this appreciated.

[Vivek Verma]

Hello,

Please check this article that might help you,

https://community.servicenow.com/community?id=community_article&sys_id=6f51b0c6db262c50b1b102d5ca961...

[Akshatha Balla1]

Hi,

This does not seem to help me, I have a need where I should identify flows stuck in waiting state for more than a time period.  I am struggling with how to configure a trigger for this since if it's in waiting state, the update time won't be updated.