How to get variable value in email script

[MK-p]

I am trying to get the variable value in client script, but it is not working.

i tried with below code

var x = current.variables.manager.email;

[Runjay Patel]

Hi @MK-p ,

You can try with below code.

var gr = new GlideRecord('sc_req_item');  
gr.addQuery('sys_id', current.sys_id); 
gr.query(); 
if(gr.next()) { 
  x = gr.variables.manager.email;
}

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[MK-p]

Hi @Runjay Patel ,

Notification is event based and configured on item table but i am triggering it from sc task.

[Runjay Patel · Accepted solution]

Hi @MK-p 

Try below code.

var gr = new GlideRecord('sc_req_item');  
gr.addQuery('request_item', current.sys_id); 
gr.query(); 
if(gr.next()) { 
  x = gr.variables.manager.email;
}

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[MK-p]

Thanks @Runjay Patel , worked perfectly.