How to hide rating and helpful link from article

[Prakash_S]

Can we hide rating and helpful link from article? if yes then how?

[Runjay Patel · Accepted solution]

Hi @Prakash_S ,

Yes you can set the property to false.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Ankur Bawiskar]

@Prakash_S 

Look for the following properties:
glide.knowman.show_yn_rating
glide.knowman.show_star_rating
Set the Properties:

Set glide.knowman.show_yn_rating to false to hide the "Was this article helpful?" link.
Set glide.knowman.show_star_rating to false to hide the star rating.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Prakash_S 

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.

[Ankur Bawiskar]

@Prakash_S 

this KB talks about the same

KB article view in Service Portal - Several glide.knowman.show system properties are not working (Co... 

If my response helped please mark it correct and close the thread so that it benefits future readers.