How to improve the search hit rate of knowledge

[kuroiwa]

Use AI Search to search for knowledge from the EC portal.
At that time, we are considering ways to improve the hit rate of knowledge by searching from users.

・Will tagging knowledge articles improve your hit rate?
・ What are some ideas you can make into a knowledge article?
・ What kind of device is needed to narrow down the hit articles? (Tagging? Recommended registration?)

If anyone has devised knowledge search / AI Search, please let me know.

thank you.

[Mike Wood · Accepted solution]

We implemented AI sometime ago.  We still leverage the Meta field and it has proven to be our best option.

Key words not included in the short description. Do not forget to put common misspellings of key words in the Meta field. This has proven very valuable. Include acronyms.

We did find that we have to be very careful with synonyms as they can create some undesirable search results. 

The answers may not have been in line with your questions but these are the items that have been the most help to us thus far. 

Mike

[kuroiwa]

Thank you for your reply.

I found that leveraging the "meta" field is a good way to use AI Search.
Does it fit in with an image that allows you to manage search results by setting the "Meta" field?

[Prashant16]

Hi Kuroiwa,

There is a field called Meta in knowledge form, that you can use to make your search result more specific. You will have to put all keywords which you think is relevant for the current article with comma separated.

Please Mark my Answer Correct/Helpful if it resolves your issue. 

Thanks,

Prashant

[Prashant16]

Hi Kuroiwa,

Please mark my answer correct/helpful if it resolves your issue.

Thanks,

Prashant