How to make a Virtual Agent(Chat Bot) Public

Manikandan Subr · ‎04-28-2019

Hi, I have developed a Virtual Agent(Chat Bot) according to my business and deployed in Service Portal. Now my customers are asking to deploy it in the other applications which is owned by my company. How would i achieve this. How can make my Chat Bot as public? Also even if i keep it as private, can i deploy it in Other applications?

Pradeep Sharma · ‎04-29-2019

Hi,

We provide a feature to load the standalone Virtual Agent web client to onto a browser via URL link: https://instance.service-now.com/$sn-va-web-client-app.do or via iFrame (if embedding into a web page). More info here

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/task/embed-va-standalone-client.html

-Pradeep Sharma

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DhananjayM · ‎05-16-2019

Hi Pradeep,

Don't know if its linked but I went through the process for another of such implementation and I am facing some challenges. Can you take look at below thread.

https://community.servicenow.com/community?id=community_question&sys_id=ad0edb2bdb99b380feb1a851ca96...

Thanks,

Dhananjay

Alan So · ‎10-27-2022

Is custom URL is a must to configure a standalone chat in iframe? I followed most of the steps in https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/tas...

Chrome had issues when calling API with 500 internal server errors. But the chat seem to work in Firefox and Safari.

francesca7 · ‎04-21-2021

Hi,

I try this solution and it works.
But i can't see the knowledge articles from the topic "Get Help" if the user is not logged.
Did you know some tips?

Thanks