If you miss any content, please leave it as a comment and I will add it to this article.
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Xanadu's release at a glance
ServiceNow's Xanadu Release, announced on September 10, 2024, represents a significant advancement in AI-driven enterprise solutions. This comprehensive update introduces hundreds of new AI capabilities designed to enhance customer agility, boost productivity, and improve employee experiences across various business functions. The release expands the Now Assist generative AI portfolio to critical areas such as Security Operations and Sourcing & Procurement Operations, while also making the integration with Microsoft Copilot for Microsoft 365 generally available. Xanadu introduces the Now Assist Skill Kit for custom GenAI skills development, along with features like data visualization generation, chat and email reply generation, and change summarization. The release also includes a new integrated development environment (IDE) solution to foster collaboration among developer teams, updates to AIOps, and Service Reliability Management to streamline IT processes. Additionally, Xanadu optimizes the AI-ready ServiceNow platform for speed and scale, introducing RaptorDB, a high-performance database designed to deliver improvements in data processing and enable better execution of mission-critical workflows across industries.
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Entry point to the official release notes documentation
- New features and products
- Removed features and products
- Deprecation information
- Changes to features and products
Articles & Blog Posts
What's new in the Xanadu Release for
Videos & Podcasts
2024-08-21 by ServiceNow Community
What's new in the Xanadu Release for Platform Analytics
We held an enlightening session where we unveiled the latest information about the ServiceNow Xanadu release for Platform Analytics. The session provided a comprehensive overview, including live demos, showcasing the exciting new features and improvements in the Xanadu release. Attendees gained valuable insights and prepared for the upcoming advancements in their ServiceNow experience. Whether updating skills or staying informed, this event was a must-attend for anyone invested in the Platform Analytics landscape, offering a unique opportunity to stay ahead and excel in the field.
2024-08-24 by ServiceNow Dev Program
TechNow Ep 98 | Explore Xanadu
Announcing Xanadu, our latest platform release. Because a smooth, error-free release installation demands a rigorous schedule of pre- planning, we invite you to join our August webinar: TechNow: Explore Xanadu. You'll get a look at new modules, apps, and updates. Plus, our Developer Advocates will walk through:
- Expanded, cutting-edge Generative AI and NowAssist capabilities including App Generation and Analytics Generation
- New developer tools and interfaces within the ServiceNow platform
- Deep dive into the new ServiceNow Studio
2024-09-09 by ServiceNow Dev Program
Getting Started on Creator Studio | Xanadu Edition
In this video, Lauren McManamon introduces ServiceNow's new Creator Studio, highlighting how it simplifies app development for no-code users while also benefiting pro-coders. Viewers can expect a detailed overview of the Creator Studio's features, showcasing how it empowers business users to create service request applications without needing any coding skills.
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Inventory Repairs, Asset Picking & Stockroom Aisles
Inventory Repair gives you workflows to be able to Initiate, execute and track asset repairs in repair depots & warehouses. Asset Picking enables workflows to create pick tasks to retrieve stock from inventory for the Mobile application with access to the indoor maps feature in the Mobile UI. Get ready to elevate your asset management to a new level!
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Asset Calibrations & Drop off and Receive Tasks
Asset calibrations enables our customers to improve compliance and risk management to ensure that all instruments and equipment are calibrated according to industry standards and regulations with traceability. Asset Drop-Off and Receive Tasks give our customers technicians a simplified experience to schedule and drop off assets and parts at the end of a workday while also simplifying how the stockroom manager can confirm receipt of these assets.
2024-09-10 by ServiceNow Community
Xanadu - Enterprise Asset Management: Configurable Roles & Workspaces
Configurable Roles and Workspaces enables a tailored workspace that is mapped to the types of assets that are important for different departments. By adding a medical asset workspace, an OT asset workspace, and a facility asset workspace, we are enabling teams to focus their time and energy to what assets are important for their roles.
2024-09-20 by ServiceNow Community
Xanadu Release Highlights for Employee Center
The ServiceNow Platform Xanadu release introduces exciting new features for Employee Center, including the Employee Center Pro kiosk experience for deskless workers, Guided Self Service, and enhancements to Employee Communication, Experience, and Service Feedback capabilities, and more!
2024-09-24 by ServiceNow Community
Xanadu Release Highlights for Legal Service Delivery & Contract
If you want to learn about the latest updates in the Xanadu release for ServiceNow’s Legal Service Delivery, this session is for you! Discover new features and enhancements, including AI-based request routing, integration with Microsoft Outlook, Contract Management Pro for Sales and Order Management, and more!
2024-09-25 by ServiceNow Community
Xanadu Release Highlights for ServiceNow Process Mining
Discover the latest enhancements in Process Mining featured in the Xanadu release. Explore new features such as the intuitive Guided Setup for Improvement Opportunities and AI-based Worknotes analysis, designed to empower every stakeholder in your organization.
2024-10-01 by ServiceNow Community
What's new in Xanadu for UI Builder & Workspaces
Join us for a first look at what's coming in Xanadu for UI Builder and Workspaces!
2024-10-04 by ServiceNow Community
Now Assist in AI Search Xanadu Enhancements and Guidance
In this session, we cover the AI Search Xanadu enhancements as part of Now Assist. Use generative AI and search to find relevant answers quickly. We also cover guidance on how to optimize your knowledge articles and content for AI Search.
2024-11-22 by ServiceNow Community
What's New in Xanadu and Q4 for Data Foundations (CMDB, SG Connectors)
This is a recording of a recent session our Data Foundations product team provided to cover what's new in the Xanadu and Q4 release.
2025-11-26 by ServiceNow Community
Knowledge Management Academy: Xanadu Update
Join us for a series of live sessions focused on Knowledge Management topics such as getting started, processes and roles, best practices, analytics, release updates, and more! We'll have product experts on hand to provide demonstrations, explain concepts, provide guidance, and answer questions.
2025-01-12 by ServiceNow Community
Now Assist in Virtual Agent Xanadu enhancements
ssThe November 2024 release of Now Assist in Virtual Agent brought many enhancements to the design and user experience. Join Victor Chen as he walks through the many improvements of the generative AI-powered Virtual Agent on the Now Platform.
Troubleshooting
Known Error Portal
