How to make date text box Read-Only in Service Portal

Kyu Min · ‎11-09-2017

Hi all,

I'm kind of new developing in SN.

I need to find a way to make read-only the text box of the date variable so force the end user to use the calendar (datepicker) to select the date in Service Portal.

The image is from the standard UI. The text box is disabled but I'm able to select the date with the calendar (datepicker).

So far, I've been able to make it work in the standard UI with this Catalog Client Script:

UI Type: Both

Type: onLoad

function onLoad() {

// Checks if the form is loaded in mobile or desktop

if (window == null) {

// For Service Portal - Currently not working

//g_form.hasField('date_variable').style.backgroundColor = '#F0F0F0';

//g_form.hasField('date_variable').readOnly = true;

document.observe("dom:loaded", function(){

$('date_variable').setAttribute('disabled', true);

});

} else {

// For standard UI

g_form.getControl('date_variable').style.backgroundColor = '#F0F0F0'; // Sets gray color to background

g_form.getControl('date_variable').readOnly = true; // Sets the text box as RO

}

g_form.getControl() does not work in Service Portal.

I've researched all day and still haven't found a way to make it work in SP.

Any help is greatly appreciated.

Thanks!

sndangibbard · ‎11-11-2017

If you only need this on one specific Date variable...

Get the sys_id of the variable

Service Catalog > Maintain Items > [open item the variable belongs to]
Variables (related list) > right-click on the variable > Copy sys_id

Create a Catalog UI Policy

Service Catalog > Maintain Items > [open item the variable belongs to]
UI Policies (related list) > New
- Onload: true
- Run script: true
- Run scripts in UI type: All
- Execute if true:

function onCondition() {

var $ = this.jQuery;

$('input[id*="yourSysIdHere"]').attr('readonly', true);

}

View solution in original post

sachin_namjoshi · ‎11-09-2017

Please check below thread which has solution to make field read only in SP

How to set readonly variables on Service Portal?

Regards,

Sachin

Kyu Min · ‎11-10-2017

Hello Sachin,

Thanks for your help.

If I understood correctly the script, it will make the date variable RO. I can do that with a UI Policy without editing the widget.

What I need is to make RO only the text box of the date variable and still have available the calendar to select the date. In this way, the user is forced to use the calendar to select the date and not writing it in the text box.

I hope now is more clear what I need to accomplish.

Shane J · ‎11-10-2017

I don't think what you're trying to do is possible. I'd either:

create an OnChange Client Script to check if the format of the field was correct after it was updated, and send an alert while also wiping the field clear OR
create separate fields to fill in smaller chunks of the date/timefield, then populate the actual field in an OnSubmit Client Script (this sounds much more painful to do btw)

Kyu Min · ‎11-10-2017

Hi jued0001,

Thanks for your suggestion.

I'm already going by the date format validation way.

Hope in next releases would be possible to implement.

Have a good weekend!