choice lists in service portal
If these values were saved as values in a table B. How do I display them from a reference field after they were selected and saved in the table A.
Forum Posts
Resolved! Related lists query
Hi,I've got a table, lets call it Shops and on the table Shops there is a field for ShopID which is the shops unique ID. The field db name is u_shopid.Then I have another table, lets call it Asset which includes the assets for the shop. On this table...
Resolved! used vs viewed in kb_use table
What are the differences between the USED and VIEWED columns on the kb_use table?
Service Portal Category inside a category
We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
Resolved! Dynamically Show Variables on Catalog Task Based on Value from Fields on Request Form
We have a request item called Application Access which allows customers to select an application that they need from a reference field. Depending on which application they've chosen, different fields will appear on the form. Needless to say, there ar...
Resolved! UI Policy not working for variable set
Hi all,I have created some catalog items. Since Most of them use the same variables , I have created a variable set. I want to hide a field for some of these items so I created a UI Policy on a variable set and in the catalog conditions I have mentio...
Resolved! Update Sets Best Practice
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
Resolved! UI action mandatory field
We recently noticed that when a user rejects a request using the UI Action of Reject it does not force them to enter comments. I'm trying to make it so comments are mandatory on reject even when using the UI button. I put the following code in th...
One form for all requests?
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
Resolved! Granting access to CMDB to edit fields
I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...