Hello, I have a fix script that copies records from one table and inserts to another table. There are over 500,000 records being copied over. The fix script works fine, however, when I run the query it takes a very long time to run and will often tim...
Hello Team, Does anyone know how to add action buttons when you open a Knowledge article in Agent Workspace for example like this: Thank you.
Hi All, I need to send only SMS to one group. So for this we have created an email template but this template also sending an email. I need to create a notification so that this will send only SMS (Email to sms).
Hi, I encountered an issue regarding sending Rest Message via Mid server, and would like to see if anyone encountered this issue or am able to tell me what is wrong. I was testing around some rest messages via mid server, using the Test functionality...
Hi All, How many months data is considered to show in recent and popular items widget in Service Portal? I would like to edit that to show only last one months recent items. Is that possible ? If yes where can be done.
Hello Team - Is there a way to add a message after the 'Yes/No' variable, is answered, ie: After a User selects Yes, can you add a message pop up ie: "Please attach your quiz results to this Request" Thank you.
Setting the "Use new report designer" Reports Property to false will enforce the Classic UI and it will not allow the user to switch to the new UI. Setting the property to true will show the new UI by default and allow a switch to Classic UI. Is ther...
Is there a way to give access to Show Schema to non-admins? I tried to create a custom module that lists table names and has the a button to use a UI Action that the Show Schema Map link on the table page uses thinking that I can give certain peopl...
Hi, I have a question regarding performance of Flow designer. I've created a very simple Flow. Trigger: (condition is empty because it doesn't matter at all) Action: The issue is that, when I do any change on the incident the flow changes the de...
I would like to set the 'Valid to' date out 1 year from the 'Published' date in a knowledge article. Currently, 'Valid to' is set to the default of 2020-01-01. We are using the Approval/Publish and Approval/Retire workflow. Is this best done thro...
Hi All, I have a record producer, in which there are 2 reference variables, 'Site' and 'Country'. I am getting the value of country through a GlideAjax call to the Location table, taking value of 'Site' as parameter. I am setting the value of 'Countr...
Our system currently sends email that have the sender looking like: IT Service Desk <ourcompany@service-now.com> We are preparing for Major Incident Workbench roll out. We have Email Client Templates configured. There is an option called 'Sender Co...
Hi Guys,I am not able to add and delete members of a group from a catalog item (scoped app). I am getting the below error:I already made this change to the sys_user_grmember:Any ideas?Mussie
I have a requirement in which I need to create an sc_task from an inbound REST call attached to an existing RITM. I then need to watch that task and close the RITM when the task is closed. The problem is that I'm running into a wall when it comes to ...
Hi,I have the multi factor authentication plugin enabled, however this does not appear to work for a service portal based login, I just get the message:However it does not give any means to actually enter the 2nd factor. This does work on the standar...
