The goal is to link within the task's long description to download a file saved in one of these ways... a. the attachment on a knowledge article (KB's Display Attachment = TRUE) b. the attachment link knowledge article (KB's Attachment Link...
We are using two portals, SP (IT) and ESC (HRSD), SP is the default portal. We use ESC for HRSD and want to send Satisfaction surveys to our users. We configured the Survey, but the link in the Notification is to the default portal (the SP portal). W...
Hello, We have been struggling to send attachments to a SharePoint Document Library from ServiceNow via REST API integration. In our Flow Designer flow, we receive the OAuth token from SharePoint and then try to send a request to the SharePoint docum...
Where can I find examples of CMDB remediation rules and workflows? The workflows in particular are poorly documented. I am looking to automate processing of stale and de-duplication tasks so I don't have to manually run the Duplicate CI Remediator ...
How does the table kb_knowledge link to sys_attachment. I'm trying to get the sys id of the attachment that is on the kb_knowledge.
I have a flow designer flow that is intended that is triggered when a catalog item is disabled in the Service Catalog. The flow does a Lookup Records for al RITMs where the catalog item is the same are the trigger catalog item and the RITM is still a...
Is there a way to change the layout of the related categories section? In the example shown, I'm trying to change the layout to a vertical list instead of a split. Also, is it possible to display the items in each subcategory, like an expanded dropdo...
Hello, We have a field with type duration, but am trying to convert it into minutes and pass value on to string field. tried doing var duration = current.glidefieldonform.getGlideObject().getNumericValue();gs.log("minutes"+ duration); var minutes = (...
Dear experts, It is observed that the timestamp that we see normally on a journal entry when posted on it's top right corner, is calculated wrongly when the Date/time is selected as Time ago in the profile Settings. There are some weird values shown ...
How can I test attachment field (which attaches a file in given field) in ATF . What will be test step .Attached is my requirement.
Hi Everyone, I need to create a report. Table is cmdb_ci_server. The condition is I need to show particular records when the their "status" field is changed. Ex: I need to show servers which status are changed in this current month. Thanks in advance...
Hello Community,does somebody have experience with java script?I need to create a business rule that removes the following line from html code in emails:<table style="padding: 0; margin: 0;" 0="" width="100%">This line of code is causing email in the...
Hello Awesome Members,I am doing a POC to setup Notify sms with On call and through Twilio. I have been following the docs online but seems like I am stuck. Here are the steps I did -The purpose is to simply test assignment on-call rotation members, ...
以下の項目が、どのテーブルからデータを取得できるかを教えていただきたいです。 参照するだけではデータは取得できないものもあるかと思いますが。。 現在は、ポータル、ナレッジを使用しています。 （Servicenow上でわかるのかも不明です。。） ①ナレッジの記事毎のアクセス数 （Top10も算出したいです） ②検索キーワードTop10 ③ポータル使用時間（ポータルのログインからログアウト） ④オペレーター1次対応率 ⑤ステータス別対応時間 よろしくお願いいたします。
Our requirement is to get the JSON payload in ECC queue which is coming from a third party consumer by using the POST scripted rest API created in ServiceNow. 1. Is that possible? 1. How to achieve this in ServiceNow?
