How to modify a workflow to add an approver which is entered on a reference variable

yonathanperez · ‎12-22-2015

I have an item on the service catalog that contains a reference variable called "Line Manager". I need to modify the workflow, so an activity can be included to create a task for the "Line manager" to approve the request.

david_hreben · ‎12-28-2015

I see it now. You are running that workflow on the request table and not the Request Item as I thought. That is why the activity is being skiped. Please add the following script on the approval activity and let me know if it works (Might need to work further):

//Begin Script

answer = [];

var item = new GlideRecord('sc_req_item');

item.addQuery('request', current.sys_id);

item.query();

while (item.next()) {

if( (item.variables.line_manager != '') {

answer.push(item.variables.line_manager.sys_id);

}

//End Script

Note: If it did not work with "answer.push(item.variables.line_manager.sys_id);" please try again with "answer.push(item.variables.line_manager);"

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yonathanperez · ‎12-24-2015

Yes, It is pointing to sys_user

pratulagarwal · ‎12-24-2015

Hi,

How are you checking if the approval task is getting generated or not.

Go to sysapproval_approver.LIST and check if the approval record is created or not.

Regards

Pratul Agarwal

yonathanperez · ‎12-26-2015

To check if the approval task is being created, I am creating a request that uses that workflow and it does not create the approval task. In my workflow, I have another Approval activity that is set to a user and it is being created but not the approval activity that is being set with the advance script, it is being sklpped for some reason.

Where can I check the sysapproval_approver.LIST?

pratulagarwal · ‎12-26-2015

Type sysapproval_approver.LIST in the left navigation pane, it will take you to the approval table and from there you can verify if the approval record is created or not. Depending upon that we can further investigate.

Regards

Pratul Agarwal

yonathanperez · ‎12-28-2015

Thanks for clarifying. I checked and it is not actually creating a log nor approval in there.