Can you help me answer this CSA question?
What controls the publishing and retiring process for knowledge articles? · A. Approval Policies · B. Approval Definitions · C. Workflow Designer · D. Workflows · E. State Lifecycle
Forum Posts
Inbound email action where I have multiple sheets in excel
Hi All, I have a requirement where I have to load the data by using inbound email action and the excel file contains multiple sheets and each sheet refers to different import set tables. can someone please help me in this
remove selected list collector values
Hi SN Expert,On selection of a field (select box), list collector data gets populated. But the right bucket data doesn't get cleared. I am using the below script which works fine but doesn't support on JavaScript browser console (error: There is a Ja...
ITSM Interview Questions
1) How would you design a system where two different flows should never update the same record at the same time?2)You need to trigger different flows from a single catalog item based on user department. How do you structure it without duplicating flo...
"Show the user-entered description of the catalog item in the 'My Requests page of employee center
"Update the title of REQ (Request) records to use the user-entered short description for certain catalog items. I expect functionality similar to how the Incident short description appears under the Request in the 'My Requests' tab.
Resolved! Is there a way of getting a list of plugins which require an update in LIST view?
Hi, I am hoping to have some sort of alert which can alert me when a plugin is available for an update. I know that this can be viewed from the plugins page, but this UI means that you have to visit this page manually. Is there a list view of the sam...
Guided tour with conditions
We have a request to create a guided tour with conditions - depending on what value user put in the field in the step 10, the tour should take different sets of steps until the end. Could you advice how to implement it?
How to calculate average incident/request assignment time in ServiceNow
Hi everyone,I'm looking to create a report in ServiceNow to calculate the average time it takes for an incident or a request to be assigned to a technician, in other words, the time between when it is opened and when it is first assigned. Does anyone...
How do we know who has changed the position of widgets in a dashboard
Somebody who has access to edit the dashboard had done following changes. How can we investigate to know the person made changes and when were the changes made?1. Changed the size of a widget.2. Removed a widget from the dashboard and changed the lay...
Invalid pharmacy compound uuid: 69b3a2c9-0a62-49de-ab7b-74a2aa085697
Facing this issue in flow designer while activating flow.
Creating custom views in the risk workspace based on personas
Hi,I've a requirement to customize the risk workspace view based on the logged in user or personaFor Eg, I want to have only a few list like entities, risks and related items to be shown up based on logged in user. Can you please advise on how this c...
Survey Question
I want to have a question in my survey with two subparts 5. Question(Rate each on a scale of 1 to 4, where 1 = Not at all satisfied and 4 = Extremely satisfied) Case1 1 – Not at all s...
Resolved! Record Producer : Reference type and List Collector variable not showing results in service portal
Hi Developers,We have reference and list collector variable in Record producer(Scoped App). Both variable are fetching date from same custom table(scoped app) but for users its showing "no matches found". For admin its working.We have validated user ...
Hide Add Button on MRVS
I've come across many solutions for removing the "Add" button from the Multi-Row Variable set, but I found this the easiest way. Other solutions hide all "Add" buttons of all MRVS-s on the catalog item, which was no good for me. 1. Create on onLoad ...
deletion on m2m tables
Hello concerning: https://www.youtube.com/watch?v=yJttdDa-9xU there are 2 ways to create m2m table.1. sys_m2m - New (I name it a "real m2m")2. create a table with 2 references (I name it a "not real m2m") Both ways can be used to add a rela...
