I want to hide the new button in sc_req_item table, i am not able to find UI action

Now Assist Knowledge Article View Count

Is a Knowledge Article view count increased when an article is used in a Now Assist summarization?

ServiceNow Meraki Webhook Help

Has anyone setup the Meraki webhooks for ServiceNow?  We have the Service Graph Connector setup in our instance and pulling in devices.  That is working fine, but when we try to setup a webhook HTTPS receiver in the Meraki Dashboard, it just fails wh...

Import JSON DataSource- A list of Lists

I have a JSON file, which is an array in the following format[ ["test"], ["test1"], ["test2"] ]How do i set the datasource settings so i get three records in the import set

Live Agent presence reporting

We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...

How to auto populate current login user name

in catalog item there is a item deatils section in that there is a short description field i have you pass current login user name dynamically 

Disabling MFA

I Have configured OKTA as identity provider for SSO and done AD Integration for User Provisioning. on Prod instance. My configurations are working for Pre-prod and Dev instance but failing on Prod as on Prod MFA is configured and it is conflicting wi...

User form activity fields in playbook

HiIn user form activity can we show more no.of fields. In the ui it's showing form for less no.of fields If there are more than 10 fields then if we 're choosing mark complete then form is showing can we show form without clicking mark complete

Getting error "The undefined value has no properties" when sending payload

In picture 1, I have entered manual data which I am able to send through Spoke action. But in Picture 2, I am creating payload by getting data from a customized table. I am getting Error "The undefined value has no properties". I have already checked...

whenever parent is closed, child should also close automatically

How to do this in flow design.

Decision Tables and Choice type variable

I had a requirement to send an email notification to a specific email address depending on a condition. My first thought was, I am going to do an if else in a Flow Designer. However, after talking with a colleague, she told me the best approach to wo...