how to modify uri_ref or uri in the notifications

[chitra11]

How to find the script for ${URI_REF} in the platform. we want to modify it according to our business need. as it is global change we cannot create custom URL in each notification. we have 500+ notifications

[Mark Roethof]

Hi there,

You could create a mail script which contains the URL according your Business need. Then just using that in the notifications.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ankur Bawiskar]

Hi,

it is out of the box and you won't find it and can't change it.

you will have to go with custom email script url approach

1) Create email script with your required changes for the URL

2) include that email script in each notification

Regards
Ankur

[chitra11]

Oh tats not possbile because we need this behaviour for 500+ notifications. any other way we can change the redirection behaviour when they click uri or uri_ref?

we want to validate the table and based on that it need to redirect to portal or platform view

[Mark Roethof]

No, that won't be possible. You could write a Fix Script to update those notifications, with a new created mail script.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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