I have a workflow that has errored on an "if" activity with a script that reads data from a task record. The task was missing data that caused the script to fail. I have corrected the data issue and want to have the workflow re-evaluate the "if" acti...
I've found several posts and Knowledge articles related to a request item workflow not running, but none of them describe what I'm seeing. Usually the use cases I've found involve the stage of the request not being approved yet, or a business rule r...
licensing for the plugin 'ServiceNow eBonding spoke'(com.glide.hub.action_step.rest) I'm actually looking to have this new feature 'Ebonding Spoke'. So in order to have this feature, I guess we need to install Integration Hub. I would like to know an...
Hi, I have a workflow (see attached screenshot) , when all the catalog tasks are closed complete the requested item State should change to closed complete & if any one of the catalog task is closed incomplete the requested item state should be closed...
Does anyone have a solution for viewing a PDF in-line in a Knowledge Article in the Portal? I would like to be able to simply view the file content in browser without having to download the file locally.The following thread provides a solution for vi...
We have a custom Application that has various modules with custom list views. These list views got wiped out with the last patch we received and I need to put the correct columns back for these users. If I make the edits as an admin, how do I propa...
We are using Customer Service and all of the catalog items default to the role snc_internal when you create it. You can always add additional roles to this list but you cannot remove it and add snc_external (or keep it on there and add snc_external)....
When editing a knowledge aritcle hyperlinks are showing highlighted and underlined. See last sentence 'Video guidance is available here' When clicking Related Links > View Aritcle they display only highlighted. But in Service Portal view they are n...
Hello, How is sysparam_target_value set on the pop out when I click the magnifying glass on the config item field on the incident form? Thanks, Warren
Hi All, How to make additional comments on RITM read only(greyed out) if the approval is 'Not yet Requested'? I tried using UI Policy But it hides the additional comment field when the condition is true, but this doesn't works on Service Portal. Also...
I have a situation. I have successfully built a catalog item with a very cool Multi-row Variable Set. It looks and functions perfectly in the back-end catalog view (old CSM). The Service Portal LOOKS like it is working perfectly; however, the Multi-R...
I need to be able to copy variables along with there values from one table to another. Both tables are extended from Task and the records in the tables are created from Record Producers. So far I have only found 1 article which provides some hints bu...
Hey all, I am attempting to schedule a report that shows a specific field "isManaged" has changed from true to false and vice versa within the last hour. I have tried reports but it only shows if the entire table was updated. I was told metric wa...
Hi All,We have a requirement to encrypt some fields, it's working fine for fields on table level, but now we need to encrypt some variables also,any suggestions?Regards,Ravi
Hi all,Wondering if anyone have any suggestions/recommendations for image size/dimensions to add to the carousel on the service portal?TIA
