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Create outage record from Change Request

Hi All,I've created a business rule to create an outage record when the 'Outage Required' checkbox is flagged in a Change.However I'm finding that 2 outage records are being created. I've tried disabling the business rule to see if there's somethign ...

Dark Ranger by Tera Contributor
  • 1490 Views
  • 8 replies
  • 0 helpfuls

Resolved! Translation for report title on homepage

Hello SNow Community,we added a fixed homepage (for several user roles) and added some predefined list reports to it. Since we use a multilingual system we want to have the reports title displayed in diffrent languages (as the reports columns).But we...

Has anyone ever tried to add "Short Description" text to the list view for Knowlege Article approvals (approval form for the Knowledge Base)?

We are trying to add a "task" to approve a Knowledge Article.   Can't use the standard SN process so having to re-create a similar process.   When in list view do not see "Short Description" text but do see the text on the notification email.   Suspe...

ymparra by Kilo Contributor
  • 1503 Views
  • 2 replies
  • 3 helpfuls

Resolved! Retire KB Automatically

Hi All,I would like to seek you help on how I can verify that our Knowledge Article will be retired after the valid to date. Will this be OOB in Fuji for Knowledge Management.Appreciate your help!

rc393g by Kilo Explorer
  • 3120 Views
  • 11 replies
  • 0 helpfuls

CMDB Infrastructure Classification - Server / Network

Hello, I am hoping someone can provide guidance on this. We have our Server class broken out into: Linux / Windows / etc. , and Network into Switches / Routers / Firewall etc. As I am going through servers making sure they're mapped to applications i...

Community Alums by Community Alums  
  • 1411 Views
  • 2 replies
  • 0 helpfuls