How to port testing or traceroute

[_zg_r T_rker]

Hi,

I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands from the instance. How to do this?

Best Regards,

í–zgür

[reid_torosian · Accepted solution]

Ozgur,

There isn't a way for a customer to directly run a ping/traceroute/mtr from their instance.   The only thing I would consider even remotely like a network test is the response time graph that should be on the lower right hand corner of your instance page (it will have a little stopwatch icon).   Unfortunately for real data you'll need to open up a ticket for ServiceNow personnel to run the ping/traceroute/mtr for you.

Thanks,

Reid Torosian

Sr Staff Network Engineer

ServiceNow