How to port testing or traceroute

_zg_r T_rker · ‎04-27-2017

Hi,

I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands from the instance. How to do this?

Best Regards,

í–zgür

reid_torosian · ‎04-27-2017

Ozgur,

There isn't a way for a customer to directly run a ping/traceroute/mtr from their instance. The only thing I would consider even remotely like a network test is the response time graph that should be on the lower right hand corner of your instance page (it will have a little stopwatch icon). Unfortunately for real data you'll need to open up a ticket for ServiceNow personnel to run the ping/traceroute/mtr for you.

Thanks,

Reid Torosian

Sr Staff Network Engineer

ServiceNow

View solution in original post

gauravchoudhury · ‎04-27-2017

You can refer to the following link for your reference.

Hope this helps you.

To ping you can do this,

ping -t <yourinstancename>.service-now.com

_zg_r T_rker · ‎04-27-2017

Thank you very much for the answer. But I want to test from the instance to a web site. In the instance we created a Outbound SOAP Message. However we didn't get response from the customers site. Customer want to see "telnet <customers.web.site> 443" and "tracert <customers.web.site>" result to configure the firewall.

How to test it.

Karthik Reddy T · ‎04-27-2017

Hello Ozgur,

Please refer the link for the port testing.

Discovery Troubleshooting - Port Scanning - ServiceNow Wiki

Validate network connectivity

ServiceNow KB: Managing Network Connectivity Issues (KB0517267)

Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

_zg_r T_rker · ‎04-27-2017

Thank you very much for the answer. But I want to test from the instance to a web site. In the instance we created a Outbound SOAP Message. However we didn't get response from the customers site. Customer want to see "telnet <customers.web.site> 443" and "tracert <customers.web.site>" result to configure the firewall. How to test it?