How to remove inactive agents from "AWA Agent Presence and Capacities"?

[RC19]

Please help me with the best practice for removing inactive agents from "AWA Agent Presence and Capacities" i.e., awa_agent_presence_capacity table

[Lynda1]

That can be done on this table:

awa_agent_presence_list

changing this field

[jonathangilbert]

Hi, there is security rules restricting this table, which I have not been able to crack.....however I have found a way to remove the entry by creating a flow in Integration hub

1)You can either get the flow to look up the agents name or the sys_id of the agent you wish to remove.

2) The just use the "Delete Record" action referencing the lookup up of the previous step.

I have my trigger as a "repeat", but I dont actually have this flow "active", i just use the "test" function after updating the details in step 1 first.