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Resolved! Define default CI relationships found by Discovery

Hi, community,  I have a question about CI relationships, I know a lot has been written in SNC, I read a lot, but I still can't find exactly what I am looking for, so excuse me if repeating the topic.  Here goes: I have a CMDB which is populated of m...

mitzaka by Mega Guru
  • 3446 Views
  • 4 replies
  • 0 helpfuls

Resolved! Discovery scans updating the wrong CI

I have an HI incident on this, but I thought to ask the community as well.   Has anyone noticed that Discovery scans are updating the wrong computer CI?     Before the scan I have 2 computer CI's with different names and after the scan I have 2 CI's ...

Resolved! Override Variable Set UI Policy in Catalog Item

I thought this would work, and I'm confused as to why it doesn't.   In case it matters (which I think it does), we are currently on Berlin.  We have a variable set with some common questions for many of our forms.   Occasionally a team will request a...

Chris M3 by Tera Guru
  • 4535 Views
  • 1 replies
  • 3 helpfuls

iFrame issues

I found a strange problem related iFrame blocks when viewing on a mobile device: iFrame works OK on a desktop, but sometimes it renders a blank page when you open a page on a mobile device!!You can even check it on your own instance:There is out-of-t...

Creating custom lists CSS

Good day,I'm fairly new to ServiceNow and am responsible for the front end design for our client applications. I can create pixel-perfect pages but I hit a wall when it comes to specifying custom styles for tables (ie. sc_req_item, sc_cart_item, etc....

phugron by Mega Contributor
  • 1279 Views
  • 4 replies
  • 0 helpfuls

Back Button Issue..!!!!

Hi, We have an iframe for Incident list. In the list we have check "Omit Links". Everything works fine. But when the user opens the incident record from the list, user can view the record. Then if he clicks on the OOTB "Green Back" button, it doesn't...

SakshiArora by Giga Contributor
  • 2317 Views
  • 1 replies
  • 1 helpfuls

How to pass variables via URL into pages

Hi,I'm creating a separate knowledge base in our Service-Now instance in order to better suit our needs.I'd like to be able to display a list of knowledge articles, and when the user clicks on an article, have it pass that article's ID to a new page ...

usalash by Kilo Explorer
  • 2053 Views
  • 2 replies
  • 0 helpfuls

Resolved! Knowledge Feedback - Answering Comments

We have Knowledge Base installed for News Topics and feedback turned on. Would like the ability to respond to comments that have been posted. Is this possible? Ideally as the Admin, would like a function to comment on the comment and have the system ...

JimCheffer by Kilo Expert
  • 4787 Views
  • 6 replies
  • 2 helpfuls

Managed Documents to Knowledge Bases

Im am setting up Managed Documents, and i have run into some issues.In order to add some of the documents and procedures to a Knowledge base i have activated the Knowledge Document Plugin.When i then add a document to the knowledgebase by setting the...

Pyskow by Kilo Expert
  • 1704 Views
  • 5 replies
  • 0 helpfuls

History Table?

Hello,I'm confused over the sys_history_line table. It doesn't store all the records, but if I go to a record and view the history of it, the entries for that record become available.The data must be stored somewhere, but doesn't appear in the sys_hi...

gaidem by ServiceNow Employee
  • 4143 Views
  • 2 replies
  • 0 helpfuls