Hi,
You can control this via ACL and Before Query business rule.
For the before query business rule you can use something like:
if (!gs.hasRole('admin')) {
current.addQuery('state', '!=', 3);
}
The above example would filter out any incident where the state is 3 if they're not an admin.
The same can be done for "read" ACL on this table, by adding appropriate role to the ACL and then adding condition 'state' 'is not' 'x', where x represents what state you're trying to filter out.
You must ensure that the same user doesn't pass any other "read" ACL on that table as well else they'll see more records.
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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
