How to Send email using Email REST API

[sunmalar]

Hi Guys,

I tried to Send an email from EMAIL REST API. I got the below error message. Here is my Request format

Accept:application/json
Content-Type: application/json

{"to":"malaravan@example.com","cc":"phil.hendrie@example.com","subject":"Testing for rest email ","text":"Testing for restemail","table_name":"incident","table_record_id":"61ee027b0f305380ac4c4d9ce1050e6a","bcc":"user5@example.com"}

The Error which i received below.

Status code - 500 Internal Server Error

{
  "error": {
    "detail": "Can not deserialize instance of java.util.ArrayList out of VALUE_STRING token\n at [Source: com.glide.size_aware.SizeAwareServletInputStream@74acfe; line: 1, column: 2] (through reference chain: com.glide.email.service.Email[\"to\"]) Check logs for error trace or enable glide.rest.debug property to verify REST request processing",
    "message": "org.codehaus.jackson.map.JsonMappingException: Can not deserialize instance of java.util.ArrayList out of VALUE_STRING token\n at [Source: com.glide.size_aware.SizeAwareServletInputStream@74acfe; line: 1, column: 2] (through reference chain: com.glide.email.service.Email[\"to\"])"
  },
  "status": "failure"
}

Please let me know what is missing here.

Thanks,

[Bhawana Upreti]

Hi,

I hope given thread might help you.

Thanks.

[scwillson]

Did you ever figure this out? the documentation linked previously doesn't seem to help. I've had the same error message, and can't figure out why.

[Aakash Shah4]

Hi,

Hopefully, this is the blog which you are looking for.

https://developer.servicenow.com/blog.do?p=/post/whats-new-for-developers-in-istanbul---integrations-apis-authentication/

Regards,

Aakash Shah

[sunmalar]

you should construct your rest message properly. Below  rest body works well for me.

{

 "to": [

 "josh.nee@servicenow.com",

"dave.slusherwt@servicenow.com"

],

 "subject": "Test from the new Istanbul Email API!",

 "text": "This is pretty cool stuff",

 "table_name": "incident",

 "table_record_id": "d71f7935c0a8016700802b64c67c11c6"

}

Thanks,

sun_malar