Hi I have several tasks in our Production where the state was already fulfilled long ago but still active, workflow is stuck on the re-open stage (waiting for task to be completed), but when I checked the ticket, the approvals and task under related ...
I have a field which is referenced to "sys_user" table . If i select a value from user table then value of some other fields populate automatically . Below are the fields Do i need to Business rule or client script to archive this ? How
Hi,I want to remove Visibility to Everyone option form the Save Filter modal. I tried and didnt find anyway to remove it. I also tried to find its widget but no luck. Please help in this. Thanks,Samiksha
Hi All, Users are creating request through emails. The requirement is to restrict to create request if short description and requested for is same. And the existing record is true.I read some articles and posts but I didnt find the correct solution. ...
Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
I'm implementing a live agent chat through Advanced Work Assignment. I have the queue working. There's the option for a custom "initial reponse." Is there anyway to add scripted dynamic values here? E.g.: Thanks!
I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...
Hello Everybody, I want to know if there's a way to force changes to an Update Set built in Scoped applications. I got this code to use in Background Scprit //Query for the recordvar rec = new GlideRecord('sys_ui_section');rec.get('116b367b6feecf40...
Hi All, I am stuck in one code. I have created a inbound email action for creating request.Users who are in user table and contact table for them request is creating but users who are not in the servicenow for them also request should create. For out...
I was trying to export all data from a table and was trying to find out how to get data that is linked through a URL within the table. The link opens a UI within ServiceNow which contains additional data fields. When exported to CSV, only the text f...
Hi , Our Service Desk should be able to reset the password of all the user, in order to validate the identity of the users calling they need to validate the answers the user had given to the security questions from the enrollment processDue to differ...
How do I create a Net Promoter Score Survey? And also have it calculate the score? Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale. https://docs.servic...
The incidents opened/created date always show in the system timezone (asia)even though the timezone in the user record in user table and in the user profile(self service ) view is Europe /London. Any idea how can this be sorted
After when I create field with type is date time.I want customize this field. I don't want the user to be able to select on Saturdays and Sundays. It will readonlyHow to customize date picker?
For some roles in GRC scope, after login, the homepage that loads is the Service Operations Workspace, despite not setting it up with access to those roles. The link is '/now/sow/home' as the homepage. I have attached a screenshot as well. What could...
