Hello, I have a catalog item with variables. The RITM is assigned to a group for tracking and several SCTASK's are created in a work flow with the "Create Catalog Task" Action. Each SCTASK is assigned to different groups. If the user isn't a member o...
Hey ServiceNow Community,We have created an app which is loaded to into our Customers/DEV/QA environment and we can see this app when we got the `My Company Applications` and under `All Apps` our app appears.I am wondering if there is a central app m...
Which service now versions/release families are currently supported?? How do I get to know if Service Now is planning to withdraw support for a specific version/ release family?? Is it through the "HI" communication??How much time will we be given ...
Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...
Hello i got a variable set in my schema named "employee info"in this set i got "employee_name" and "employee_id"When a name is selected it auto fills in the ID. i got a variable in my schema that is "employee_department".How do i make it so when i se...
Hi Everyone, On UI page, I have create a table with tags in html & I want to insert data from the response of processing script. How can we achieve this? Example: 1) I have create 1 cooumn with 5 rows in HTML part & I written a code get no.of inserts...
Is it possible to restrict the visibility of the Source type to 'Data source'? I'm interested in this to enforce certain best practices such as 'active=true' to tables unless otherwise approved within our instance. I've looked into some suggestions...
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!
Has anyone configured a good use case for Document Management to be able to find at least the Document name (ds_document) and lead straight to the published Document Version to download (ds_document_version). Any search that I have configured, needs...
Hello - so I am thinking this is by design and need to confirm. I have a user that belongs to a group with just the 'itil' role, which contains the 'certification' role. If I spin up a data certification instance that generate a certification task re...
Hello, We are trying to synchronize users via LDAP.The LDAP is set up to connect via MID server.The problem we are facing is with mapping user's company configured in LDAP with the user's company record in SNOW.User's company comes from the LDAP in...
Hi, We are having issues with editing our knowledge articles in ServiceNow. When we want to update/change a knowledge article we copy and paste the document into MS Word. We then circulate the article to others to review with track changes and commen...
Does anybody know of any out of the box dashboards or features that can easily and quickly give me visibility into agent presence/availability/capacity/ect -- when it comes to different channels in AWA and Agent Chat (specifically) in Agent Workspace...
To reference users, ServiceNow uses First_Name + Last_ Name, we have many users that their display name (in Outlook, for example) is totally different from their names and user ID. So were able to import the Display Name from AD to ServiceNow and tr...
Join us on this discussion page for a YouTube Live Presentation on setting up CMDB health metrics and how to apply them. It's an opportunity to see how the new CMDB Health Dashboard can help you manage the data quality of server and network device d...
