How to set 'Valid to' date 1 year from 'Published' date in a knowledge article?

cindylove
Kilo Guru

I would like to set the 'Valid to' date out 1 year from the 'Published' date in a knowledge article.

 

Currently, 'Valid to' is set to the default of 2020-01-01.

We are using the Approval/Publish and Approval/Retire workflow.

 

Is this best done through 'Configure Dictionary' for 'Valid to' or through a business rule.

Thanks

1 ACCEPTED SOLUTION
6 REPLIES 6

Hello @Lokenath Chakraborty ,

Is this feature available in Orlando? Our KB Valid to date is defaulting to 01/01/2100

Thanks

Lokenath Chakra
ServiceNow Employee
ServiceNow Employee

Hi Gurbir,

Yes this is available in Orlando.
It defaults to 2100 if article validity is not set (implying for all practical purposes, the article does not retire).