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06-01-2022 02:39 AM
Hi,
I have a requirement where I want to create a report which should show inflow and outflow incidents assigned to a particular group in the report.
Inflow means how many incidents assigned to a particular group last day and outflow means how many out of those inflow incidents are resolved or transferred to another group last day.
For eg: Assignment group is 'Incident.Resolution'. Last day 10 incidents assigned to 'Incident.Resolution' group out of which 3 are resolved and 2 are transfered to another group then the Inflow count will be 10 and outflow count will be 5.
These two I want to show in a single report.
How can we achieve this using report?
Regards,
Afsar
Solved! Go to Solution.
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06-01-2022 04:39 AM
Hi
You would need to create a Metric Definition to achieve it.
Refer to this link for the solution: https://community.servicenow.com/community?id=community_question&sys_id=8805cb2ddbd8dbc01dcaf3231f96...
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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06-01-2022 04:39 AM
Hi
You would need to create a Metric Definition to achieve it.
Refer to this link for the solution: https://community.servicenow.com/community?id=community_question&sys_id=8805cb2ddbd8dbc01dcaf3231f96...
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep