How to show related user incidents on record producer

fredfariello
ServiceNow Employee
ServiceNow Employee

On the create an incident Record producer, I want to show the user OTHER OPEN incidents they have that may be duplicate, They will get a message and can cancel or proceed. Can this be done with contextual search or is there a way to do a server side script before submitting to display the OTHER OPEN Incidents from the same user? What platform tool or Catalog tool can accomplish this?

 

Thank you

0 REPLIES 0