How to show RITM Approvals on Service portal

sk59
Tera Expert

‎01-24-2022 04:28 AM

We would like to show whom the approval is currently Pending for an RITM on Service Portal similar to ITIL view as below.

please suggest how this can be shown on Service portal as well.

find_real_file.png

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B_3
Tera Contributor

‎05-02-2022 12:32 AM

Did you get any solution for this? As per my research it is NOT possible when using 'Flow Designer' in catalog item. Even if you add stage in Flow Designer it does not show Approver's name in Service Portal under 'Stage'.

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Chaz Gordon1
Tera Contributor

‎07-26-2022 03:28 AM

If you are really married to the idea of having the approvers show in the header, you could always add a custom field to the RITM table and populate that with the Approvers parsed as we did with the comment.

Then just add the custom field to the header widget

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