How to switch back from UI15 to UI16 (After I switched from UI16 to UI15) - New update

liamesterly
Giga Contributor

There was a similar post with the same name opened but it no longer appears relevant after the new update last night.
Solved: How to switch back from UI15 to UI16 (After I swit... - ServiceNow Community

Basically, I switched to UI15 today after the ServiceNow interface was updated last night. However, I no longer see the option to switch back to UI16 in my Preferences tab where I had used it before the update.

 

liamesterly_0-1714580290455.png

liamesterly_1-1714580319932.png

 

Is there a way for me to switch back? I preferred the new UI16 and only switched it of curiosity.

 

 

2 REPLIES 2

Josh Pirozzi
Kilo Sage

Hi @liamesterly

 

Based on your screenshots, it looks like you're in the 'NowExperience' UI16. Does your current view look different than your screenshots? You can check if, in the update, did the system property for 'glide.ui.polaris.experience' became inactivated and would need to be re-activated. 

 

https://YOURNAME.service-now.com/now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3D3618d...

 

Thanks!

Josh Pirozzi

This view was activated after hitting this button:

 

switch.png

 Checking your URL I see:

 

switch2.png

 It may just be that NowExperience has replaced the UI16 that I was used to and hitting the "Switch to UI15" button refreshed my page.