How to switch back from UI15 to UI16 (After I switched from UI16 to UI15) - New update
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‎05-01-2024 09:22 AM
There was a similar post with the same name opened but it no longer appears relevant after the new update last night.
Solved: How to switch back from UI15 to UI16 (After I swit... - ServiceNow Community
Basically, I switched to UI15 today after the ServiceNow interface was updated last night. However, I no longer see the option to switch back to UI16 in my Preferences tab where I had used it before the update.
Is there a way for me to switch back? I preferred the new UI16 and only switched it of curiosity.
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‎05-01-2024 09:50 AM
Hi @liamesterly,
Based on your screenshots, it looks like you're in the 'NowExperience' UI16. Does your current view look different than your screenshots? You can check if, in the update, did the system property for 'glide.ui.polaris.experience' became inactivated and would need to be re-activated.
Thanks!
Josh Pirozzi
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‎05-01-2024 01:02 PM
This view was activated after hitting this button:
 Checking your URL I see:
 It may just be that NowExperience has replaced the UI16 that I was used to and hitting the "Switch to UI15" button refreshed my page.