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How to update/remove Virtual Agent Chat Bot's three dots "more menu?

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Lisa71
Tera Expert

‎02-28-2026 12:01 AM

How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks. 

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Tanushree Maiti
Tera Patron

‎02-28-2026 12:17 AM

Hi @Lisa71 

 

Please check this post with same requirement:

https://www.servicenow.com/community/hrsd-forum/how-to-disable-the-contact-support-with-3-dots-in-ch...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Tanushree Maiti
Tera Patron

‎02-28-2026 12:17 AM

Hi @Lisa71 

 

Please check this post with same requirement:

https://www.servicenow.com/community/hrsd-forum/how-to-disable-the-contact-support-with-3-dots-in-ch...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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